At CDW, our purpose is to make technology work so people can do great things.
The Role
Leads CDW’s Salesforce MarTech services business, including growth strategy, sales pursuits, partner relationships, delivery oversight, financial performance, customer success, and workforce development. Builds and scales Salesforce capabilities across industries, oversees complex engagements, manages pipeline, revenue, margins, forecasting, and staffing, and develops delivery methodologies and talent. Requires executive leadership across matrixed teams, strategic customer and partner engagement, and extensive Salesforce consulting or delivery experience.
Summary Generated by Built In
Description
Job Summary
The Senior Manager - Salesforce Professional Services leads the strategy, development, and execution of technology services within a defined portfolio. This role serves as a business, sales, and solutions leader, driving alignment across Sales, Solution Architects, and Services teams while ensuring operational excellence and achievement of financial, customer, and coworker outcomes.
What you will do
* Lead the Salesforce Professional Services practice, achieving financial, operational, customer satisfaction, and coworker development goals.
* Drive revenue, profitability, pipeline growth, forecasting, utilization, and strategic planning while partnering with Sales, Solution Architects, and Services teams to identify, shape, and close strategic opportunities.
* Build executive relationships with customers, Salesforce, and key partners, serving as a trusted advisor and executive sponsor across customer meetings, solution development, proposal reviews, sales pursuits, and C-suite discussions.
* Establish effective operating rhythms for business reviews, workforce planning, forecasting, capacity management, and performance tracking.
* Lead, coach, mentor, and develop managers, architects, consultants, engineers, and project leaders through certification programs, career development, succession planning, and leadership development initiatives.
* Strengthen relationships with Salesforce and strategic partners to align resources, capabilities, and growth objectives while fostering a culture of accountability, collaboration, innovation, customer focus, and continuous improvement.
* Provide executive oversight of Salesforce consulting, implementation, integration, and managed services engagements through strong governance, resource planning, risk management, financial controls, and clear customer communication.
* Own customer satisfaction, loyalty, and business outcomes across strategic enterprise engagements, and lead resolution of complex customer, delivery, operational, and commercial issues.
* Define and evolve the Salesforce services portfolio by launching new offerings, retiring legacy services, and developing reusable methodologies and accelerators.
* Expand customer adoption of existing and emerging Salesforce technologies while driving long-term growth and service innovation.
What we expect of you
* Bachelor's degree required and 10+ years of experience delivering large scale, enterprise-class technical Salesforce solutions including planning, development, implementation and support, including 3 years managerial experience OR, 14+ years of work experience delivering large scale, enterprise-class technical Salesforce solutions including planning, development, implementation and support, including 3 years managerial experience.
* Ability to lead teams and gain consensus.
* Ability to identify and resolve client, project, and team challenges.
* Poven negotiation skills.
* Experience working with vendors and business partners.
* Strong collaboration with Sales and leadership teams to achieve service goals.
* Ability to lead and influence cross-functional teams.
* Excellent written, presentation, and verbal communication skills.
* Demonstrated ability to build relationships across all levels of the organization.
* Ability to manage ambiguity, change, and risk effectively.
* Demonstrated success leading teams to deliver critical results.
* Ability to prioritize and manage workload in a fast-paced environment.
* Ability to develop long-range plans for complex initiatives.
* Experience leading a Salesforce consulting or professional services practice.
* Salesforce certifications, a plus.
* Experience managing Salesforce partner relationships and alliance programs.
* Expertise across Salesforce Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, Industry Clouds, and Managed Services offerings. Pay range: $140,150 - $185,000 depending on experience and skill set Annual bonus target of 35% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don't need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Job Summary
The Senior Manager - Salesforce Professional Services leads the strategy, development, and execution of technology services within a defined portfolio. This role serves as a business, sales, and solutions leader, driving alignment across Sales, Solution Architects, and Services teams while ensuring operational excellence and achievement of financial, customer, and coworker outcomes.
What you will do
* Lead the Salesforce Professional Services practice, achieving financial, operational, customer satisfaction, and coworker development goals.
* Drive revenue, profitability, pipeline growth, forecasting, utilization, and strategic planning while partnering with Sales, Solution Architects, and Services teams to identify, shape, and close strategic opportunities.
* Build executive relationships with customers, Salesforce, and key partners, serving as a trusted advisor and executive sponsor across customer meetings, solution development, proposal reviews, sales pursuits, and C-suite discussions.
* Establish effective operating rhythms for business reviews, workforce planning, forecasting, capacity management, and performance tracking.
* Lead, coach, mentor, and develop managers, architects, consultants, engineers, and project leaders through certification programs, career development, succession planning, and leadership development initiatives.
* Strengthen relationships with Salesforce and strategic partners to align resources, capabilities, and growth objectives while fostering a culture of accountability, collaboration, innovation, customer focus, and continuous improvement.
* Provide executive oversight of Salesforce consulting, implementation, integration, and managed services engagements through strong governance, resource planning, risk management, financial controls, and clear customer communication.
* Own customer satisfaction, loyalty, and business outcomes across strategic enterprise engagements, and lead resolution of complex customer, delivery, operational, and commercial issues.
* Define and evolve the Salesforce services portfolio by launching new offerings, retiring legacy services, and developing reusable methodologies and accelerators.
* Expand customer adoption of existing and emerging Salesforce technologies while driving long-term growth and service innovation.
What we expect of you
* Bachelor's degree required and 10+ years of experience delivering large scale, enterprise-class technical Salesforce solutions including planning, development, implementation and support, including 3 years managerial experience OR, 14+ years of work experience delivering large scale, enterprise-class technical Salesforce solutions including planning, development, implementation and support, including 3 years managerial experience.
* Ability to lead teams and gain consensus.
* Ability to identify and resolve client, project, and team challenges.
* Poven negotiation skills.
* Experience working with vendors and business partners.
* Strong collaboration with Sales and leadership teams to achieve service goals.
* Ability to lead and influence cross-functional teams.
* Excellent written, presentation, and verbal communication skills.
* Demonstrated ability to build relationships across all levels of the organization.
* Ability to manage ambiguity, change, and risk effectively.
* Demonstrated success leading teams to deliver critical results.
* Ability to prioritize and manage workload in a fast-paced environment.
* Ability to develop long-range plans for complex initiatives.
* Experience leading a Salesforce consulting or professional services practice.
* Salesforce certifications, a plus.
* Experience managing Salesforce partner relationships and alliance programs.
* Expertise across Salesforce Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, Industry Clouds, and Managed Services offerings. Pay range: $140,150 - $185,000 depending on experience and skill set Annual bonus target of 35% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don't need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Skills Required
- Bachelor's degree in business, computer science, a related technical discipline, or equivalent experience
- 10+ years of experience on the Salesforce platform delivering large-scale enterprise Salesforce technical solutions, including planning, development, implementation, and support
- At least three years of leadership experience
- 5-7 years of CRM experience
- Ability to lead teams, build consensus, and create accountability across matrixed organizations
- Ability to identify and creatively resolve customer, project, commercial, and people issues
- Proven negotiation skills and experience working with technology vendors and business partners
- Ability to collaborate across Sales, Solutions, Services, Alliances, and leadership teams
- Strong written, verbal, presentation, and executive communication skills
- Ability to act as a trusted advisor within strategic customer and partner relationships
- Ability to navigate organizational change, ambiguity, delivery pressure, and risk while maintaining sound judgment
- Ability to prioritize multiple initiatives and develop long-range plans for complex services, solutions, and capabilities
- 10+ years leading Salesforce consulting, delivery, or professional-services organizations
- Experience building or scaling a Salesforce consulting or delivery practice
- Experience managing Salesforce alliance and ecosystem relationships
- Experience driving services pipeline, bookings, revenue, margin, and utilization outcomes
- Experience leading large Salesforce implementations and managed-services engagements
- Experience with Salesforce Data Cloud, Marketing Cloud, Experience Cloud, Commerce Cloud, Agentforce, CRM, or Industry Clouds
- Salesforce certifications
- Experience owning P&L, forecasting, staffing, workforce planning, and practice operations
- Ability to connect Salesforce investments to customer outcomes such as growth, customer experience, marketing efficiency, personalization, operational scalability, and data-driven decision-making
What the Team is Saying
Phil
Practice Vice President
Mason
Sales Intern
Kevin Denison
Director, Strategic Initiatives — U.S. Commercial
Christine A. Leahy
Chair and Chief Executive Officer
CDW Compensation & Benefits Highlights
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Healthcare Strength — Health, dental, and vision plans are broadly available alongside EAP resources and HSA/FSA options. Coverage is often characterized as solid relative to large‑corporate peers, even if details vary by plan and location.
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Leave & Time Off Breadth — Paid time off frameworks include flexible or unlimited PTO for many salaried roles, plus standard paid holidays. These structures can support work‑life balance when team workload permits.
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Parental & Family Support — Offerings include parental leave, adoption and fertility assistance, dependent care resources, and related family supports. These benefits broaden the total rewards package beyond core health and retirement programs.
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The Company
What We Do
CDW Corporation is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. For more information about CDW, please visit www.CDW.com. Our broad array of products and services range from hardware and software to integrated IT solutions such as security, cloud, hybrid infrastructure and digital experience.
Why Work With Us
Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed.
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CDW Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
CDW is committed to offering a high quality, flexible work experience centered around connection, collaboration, and coworker well-being. Our flexible hybrid approach enables coworkers to get the best of working from home and being together.
Typical time on-site:
Not Specified
