As a Production Support Manager for Custody Technology, you would be accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
Responsibilities
- Lead and transform the NAM/LATAM Custody production support function into a proactive, resilient, and scalable organization.
- Own the stability of production environments supporting more than 30 applications, protecting client service levels through a period of rapid business growth.
- Build and execute a resiliency strategy that strengthens platform performance across a multi-market technology stack spanning North America and Latin America.
- Guide development teams on improvements to application stability, scalability, and supportability.
- Set capacity, throughput, and latency management standards across the regional production infrastructure.
- Define onboarding standards for new markets and business lines joining the platform.
- Act as the senior technology partner to the Custody business, presenting performance updates and strategy at senior business reviews.
- Manage vendor relationships, including oversight of offshore and nearshore managed services teams.
- Lead, coach, and develop a team of around 30 professionals, handling hiring, performance, and compensation decisions across a multi-time-zone environment.
Required Qualifications & Skills
- 10 or more years of experience in application production management or technology operations within financial services.
- Senior-level experience in application support role, including direct people management responsibility.
- Proven ability to lead large, geographically distributed technology teams.
- Strong background in incident management, problem management, and ITIL-based frameworks.
- Experience supporting applications across varied technology stacks, including cloud, data warehouse, distributed, and mainframe environments.
- Demonstrated ability to influence and engage senior business and technology stakeholders.
- Clear and confident written and verbal communication skills, with the ability to translate technical issues for non-technical audiences.
- Experience managing vendor relationships and offshore or near-shore service delivery models.
Beneficial Skills & Qualifications
- Experience with custody, securities services, or capital markets platforms.
- Exposure to capacity planning and forecasting.
- Familiarity with automation tools, AI-driven monitoring, and modern observability practices.
- Proficiency in Spanish and/or Portuguese to support engagement across LATAM markets.
Education:
- Bachelor’s/University degree, Master’s degree preferred
What We Offer
This role offers the chance to take ownership of a high-impact production organization at a pivotal moment of regional growth, with strong support for your long-term career and wellbeing.
- A hybrid work schedule with three days in the office and two days working remotely.
- The opportunity to lead and shape a growing technology organization with direct influence on business outcomes.
- Exposure to senior leaders and decision-makers across a global financial institution.
- Access to learning and development programs to support continued career growth.
- Resources and programs supporting financial wellbeing and work-life balance.
- The scale and reach of a global organization, with the opportunity to work across North American and Latin American markets.
Join Citi to lead the stability and growth of a critical Custody technology platform across North America and Latin America.
#LI-MB1
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Job Family Group: Technology------------------------------------------------------
Job Family:Applications Support------------------------------------------------------
Time Type:Full time------------------------------------------------------
Primary Location:Tampa Florida United States------------------------------------------------------
Primary Location Full Time Salary Range:$141,440.00 - $212,160.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:Oct 27, 2026------------------------------------------------------
Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 10 or more years of experience in application production management or technology operations within financial services
- Senior-level application support experience with direct people management responsibility
- Experience leading large, geographically distributed technology teams
- Strong background in incident management, problem management, and ITIL-based frameworks
- Experience supporting cloud, data warehouse, distributed, and mainframe technology environments
- Ability to influence and engage senior business and technology stakeholders
- Clear written and verbal communication skills, including translating technical issues for non-technical audiences
- Experience managing vendor relationships and offshore or nearshore service delivery models
- Bachelor's or university degree
- Experience with custody, securities services, or capital markets platforms
- Exposure to capacity planning and forecasting
- Familiarity with automation tools, AI-driven monitoring, and modern observability practices
- Proficiency in Spanish and/or Portuguese
- Master's degree
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Health coverage is presented as comprehensive, including free in-network preventive care, mental-health resources, and the Be Well Program. Materials also state new hires have access to health and insurance benefits from the outset.
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Retirement Support — The retirement plan offers a $1-for-$1 match up to 6% of eligible pay. New employees are eligible for the plan, with automatic enrollment after 90 days if they do not enroll themselves.
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Inclusive Benefits Coverage — Benefits highlight fertility treatment coverage, adoption/surrogacy reimbursement up to $30,000, and disability coverage. Coverage extends to spouses and domestic partners regardless of gender identity or sexuality, with gender-affirming care-related support noted.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
