The Role
Provide end-to-end production support for Salesforce Commerce and OMS integrations: investigate cross-system issues, drive incident triage and resolution, maintain documentation, communicate clear solution-focused updates, and collaborate with internal and external partners to remove blockers.
Summary Generated by Built In
Job Description:
Job Description: Production Operations Specialist (Salesforce Commerce & OMS) Role OverviewWe are seeking a highly driven and independent Production Operations Specialist who combines strong analytical thinking, crisp communication, and deep systems understanding to deliver reliable, high‑quality Production Support. The ideal candidate excels at navigating complex cross‑system issues, driving end‑to‑end ownership, and partnering with internal and external teams to ensure timely resolution.Key Responsibilities1. Analyze complex cross‑system issues and propose actionable, solution‑oriented recommendations.2. Communicate clearly with full context to ensure alignment across internal teams.3. Maintain rigorous organization, documentation, and information management throughout investigations.4. Operate independently with strong judgement, prioritization, and self‑direction.5. Collaborate with internal and external partners to accelerate issue resolution and remove blockers.Client Expectations for the ProdOps Role• Act as a dependable, professional point of contact with full end‑to‑end ownership of issues.• Provide solution‑first updates focused on recommendations rather than open questions.• Demonstrate confidence, independence, and leadership during incident triage.• Engage stakeholders proactively to identify risks, remove blockers, and drive resolution.Required Skills & Experience• Strong analytical and problem‑solving skills with the ability to diagnose complex issues.• Excellent verbal and written communication with emphasis on clarity and context.• Ability to operate autonomously in high‑pressure, fast‑paced environments.• Strong organizational skills for managing investigations and documentation.• Experience in Production Support or operational roles within technology environments.Technical Skills• Salesforce Commerce Cloud (SFCC) — deep working knowledge of order lifecycle and integrations.• Order Management Systems (OMS) — hands‑on experience with order flows and exceptions.• IBM Sterling OMS — working knowledge preferred, plus understanding of integration patterns.• Familiarity with REST/SOAP APIs, log analysis, and monitoring tools.Nice‑to‑Have• Experience with major incident management processes.• Exposure to e‑commerce and fulfillment ecosystems.• Experience collaborating across product, engineering, and client teams.Location:
DGS India - Bengaluru - Manyata N1 BlockBrand:
MerkleTime Type:
Full timeContract Type:
PermanentSkills Required
- Strong analytical and problem-solving skills to diagnose complex issues
- Excellent verbal and written communication with emphasis on clarity and context
- Ability to operate autonomously in high-pressure, fast-paced environments
- Strong organizational skills for managing investigations and documentation
- Experience in Production Support or operational roles within technology environments
- Deep working knowledge of Salesforce Commerce Cloud (SFCC) order lifecycle and integrations
- Hands-on experience with Order Management Systems (OMS), order flows and exception handling
- Familiarity with REST and SOAP APIs
- Experience with log analysis and monitoring tools
- Working knowledge of IBM Sterling OMS and integration patterns
- Experience with major incident management processes
- Exposure to e-commerce and fulfillment ecosystems
- Experience collaborating across product, engineering, and client teams
dentsu Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about dentsu and has not been reviewed or approved by dentsu.
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Parental & Family Support — Paid parental leave at full pay and caregiver supports (including backup care) are emphasized as standout elements. Feedback suggests family-oriented benefits are a strong part of the package.
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Leave & Time Off Breadth — Flexible or unlimited PTO, extensive paid holidays, and a year-end office closure are established components. Feedback suggests time-off policies are generous and add meaningful flexibility.
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Retirement Support — A large, established 401(k) plan with employer matching is clearly documented. Feedback suggests retirement benefits feel competitive and straightforward.
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The Company
What We Do
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