The Role
Provide end-to-end production support for Salesforce Commerce and OMS integrations: diagnose cross-system issues, own incident triage, communicate clear solution-focused updates, document investigations, and collaborate with internal and external teams to drive timely resolution.
Summary Generated by Built In
Job Description:
Job Description: Production Operations Specialist (Salesforce Commerce & OMS) Role OverviewWe are seeking a highly driven and independent Production Operations Specialist who combines strong analytical thinking, crisp communication, and deep systems understanding to deliver reliable, high‑quality Production Support. The ideal candidate excels at navigating complex cross‑system issues, driving end‑to‑end ownership, and partnering with internal and external teams to ensure timely resolution.Key Responsibilities1. Analyze complex cross‑system issues and propose actionable, solution‑oriented recommendations.2. Communicate clearly with full context to ensure alignment across internal teams.3. Maintain rigorous organization, documentation, and information management throughout investigations.4. Operate independently with strong judgement, prioritization, and self‑direction.5. Collaborate with internal and external partners to accelerate issue resolution and remove blockers.Client Expectations for the ProdOps Role• Act as a dependable, professional point of contact with full end‑to‑end ownership of issues.• Provide solution‑first updates focused on recommendations rather than open questions.• Demonstrate confidence, independence, and leadership during incident triage.• Engage stakeholders proactively to identify risks, remove blockers, and drive resolution.Required Skills & Experience• Strong analytical and problem‑solving skills with the ability to diagnose complex issues.• Excellent verbal and written communication with emphasis on clarity and context.• Ability to operate autonomously in high‑pressure, fast‑paced environments.• Strong organizational skills for managing investigations and documentation.• Experience in Production Support or operational roles within technology environments.Technical Skills• Salesforce Commerce Cloud (SFCC) — deep working knowledge of order lifecycle and integrations.• Order Management Systems (OMS) — hands‑on experience with order flows and exceptions.• IBM Sterling OMS — working knowledge preferred, plus understanding of integration patterns.• Familiarity with REST/SOAP APIs, log analysis, and monitoring tools.Nice‑to‑Have• Experience with major incident management processes.• Exposure to e‑commerce and fulfillment ecosystems.• Experience collaborating across product, engineering, and client teams.Location:
DGS India - Bengaluru - Manyata N1 BlockBrand:
MerkleTime Type:
Full timeContract Type:
PermanentSkills Required
- Strong analytical and problem-solving skills to diagnose complex cross-system issues
- Excellent verbal and written communication emphasizing clarity and context
- Ability to operate autonomously in high-pressure, fast-paced environments
- Strong organizational skills for managing investigations and documentation
- Experience in Production Support or operational roles within technology environments
- Deep working knowledge of Salesforce Commerce Cloud (SFCC) order lifecycle and integrations
- Hands-on experience with Order Management Systems (OMS) and order flows/exceptions
- Familiarity with REST and SOAP APIs and API integration patterns
- Experience with log analysis and monitoring tools
- Working knowledge of IBM Sterling OMS and understanding of integration patterns
- Experience with major incident management processes
- Exposure to e-commerce and fulfillment ecosystems
- Experience collaborating across product, engineering, and client teams
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The Company
What We Do
Dentsu Creative is a global creative agency network designed to unlock exponential growth for clients. We use Transformative Creativity as a differentiating, driving force to bring our capabilities together to positively impact people, business and society. Established in 2022, Dentsu Creative is integrated with dentsu’s Media and CXM businesses in over 145 countries and regions, to offer Integrated Growth Solutions.
