Join us as a Production Management Manager
- Build your career in a highly strategic role and help us shape the future of our business and the technical platforms on which it depends
- We’ll look to you to play a key role in leading and managing the production management for an area or product to ensure availability for business use
- You’ll be making sure that platform integrity is maintained in line with the platform and technical roadmap releases, while managing demand from discretionary and mandatory change requests
- We're offering this role at vice president level
As a Production Management Manager, you’ll be empowering and leading a team to make sure levels of service and quality of deliverable meet the needs of the business. You’ll be driving continuous improvements of existing processes and procedures across production management disciplines.
In addition, you’ll be collaborating with and influencing colleagues and stakeholders across the bank and third party suppliers on the applications under management, ensuring the timely delivery of solutions which support the business and are in line with the overall policies.
You’ll also be:
- Managing in-bound work requests and ensuring both efficient and effective prioritisation and scheduling of work against agreed business schedules
- Building a satisfied customer base by managing relationships with all business and technology stakeholders through prompt and effective communication and reporting
- Making sure applications and infrastructure are fully compliant to mandated standards by adhering to processes and security compliance
- Making sure resilient and robust applications and infrastructure recovery plans meet the business recovery
- Making sure controls are applied and constantly reviewed, primarily against SOX controls to ensure full compliance to all policies and regulatory obligations
We’re looking for someone with a technical understanding, including platform, technology, products and domains. You’ll additionally need knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment.
You’ll also demonstrate:
- Extensive experience of 12-15 years in application and production support within enterprise or banking environment
- Proven expertise in AWS infrastructure and services, including but not limited to EC2, ELB, S3, CloudFront, RDS, DynamoDB, Athena, Kafka, Kubernetes, VPC, Route53, CloudWatch, and CloudFormation
- Strong hands-on experience with Incident Management, Problem Management, Change Management, and Application Support aligned to ITIL processes and methodologies.
- Proficient in agile working methods and tools
- Advanced knowledge of one or more service management disciplines such as incident, problem, change IT, continuity or capacity
- Excellent communication skills, with the ability to explain complex technical concepts clearly to non-technical stakeholders.
- Demonstrable skills in troubleshooting, incident triaging, log analysis, and ensuring platform stability.
- Experience with monitoring tools such as CloudWatch, Grafana, Adobe Analytics, Kibana, Nagios, and Splunk
Hours
45Job Posting Closing Date:
22/09/2026Skills Required
- 12-15 years of experience in application and production support within an enterprise or banking environment
- Expertise in AWS infrastructure and services, including EC2, ELB, S3, CloudFront, RDS, DynamoDB, Athena, Kafka, Kubernetes, VPC, Route 53, CloudWatch, and CloudFormation
- Hands-on experience with Incident Management, Problem Management, Change Management, and Application Support aligned to ITIL processes and methodologies
- Proficiency in agile working methods and tools
- Advanced knowledge of one or more service management disciplines, including incident, problem, change, continuity, or capacity management
- Excellent communication skills and ability to explain complex technical concepts to non-technical stakeholders
- Skills in troubleshooting, incident triaging, log analysis, and maintaining platform stability
- Experience with monitoring tools such as CloudWatch, Grafana, Adobe Analytics, Kibana, Nagios, and Splunk
- Technical understanding of platforms, technology, products, domains, and industry-standard IT toolsets and processes
NatWest Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NatWest Group and has not been reviewed or approved by NatWest Group.
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Flexible Benefits — A flexible ValueAccount structure with pension and benefit funding allows tailoring of health, protection, lifestyle, and savings options, with unused amounts typically paid as cash. This flexibility supports personalisation of coverage, particularly in Great Britain where the framework is most detailed.
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Retirement Support — Employer-funded pension contributions are provided on top of salary in Great Britain, alongside automatic retirement enrollment and share/save programs. This creates structured long‑term wealth support as part of total reward.
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Parental & Family Support — UK policies outline extended maternity, adoption and equal partner leave on full pay with a phased return, plus paid neonatal care leave. These provisions are positioned as market‑leading and complement broader flexibility resources.
NatWest Group Insights
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
