Assistant Manager - Consumer Services Governance

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Team Overview

We are one of India’s leading credit information company with one of the largest collections of consumer information. We aim to be more than just a credit reporting agency. We are a sophisticated, global risk information provider striving to use information for good.
We take immense pride in playing a pivotal role in catalyzing the BFSI industry in the country. We got here by tapping into our excitement and passion of wanting to make a difference in the lives of our clients and consumers.
We at TransUnion CIBIL are an equal opportunity employer and are committed to a policy of treating all our associates and job applicants equally. Applicants are evaluated on the basis of job qualification - not race, color, sex / gender, religion, caste, national origin, age, disability, marital status, citizenship status, sexual orientation, gender identity or any other status, whether or not protected. We are committed to taking affirmative action to employ and advance minorities, women, and qualified disabled individuals. We ensure a safe, productive, and harassment-free workplace for all.
Culture and Values
Our culture is welcoming, energetic, and innovative. There’s an overall synergy that flows throughout the company, creating a sense of connect, belonging and unity in knowing that we’re all working to achieve the same overall goal. Our core values which we live by every day are integrity, People, Customer, and Innovation.
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What is excitement and passion for us?
We define it as a blend of curiosity, ability to unlearn and yet continuously learn, able to connect with meaning and finally the drive to execute ideas till the last mile is achieved. This passion helps us focus on continuous improvement, creative problem solving and collaboration which ensures delivery excellence.
Dynamics of the Role
This is an exciting time in TransUnion CIBIL. With investments in our people, technology and new business markets, we are redefining the role and purpose of a credit bureau.
The Assistant Manager – Governance & Compliance (Consumer Services) plays a critical role in strengthening the governance and risk management framework for the Consumer Services business. The position acts as a key coordinator between business teams, Compliance, Risk Management, Internal Audit, Legal, and regulatory stakeholders to ensure adherence to internal policies, regulatory expectations, and operational risk standards. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

Roles & Responsibilities

Governance Support

• Support the implementation and monitoring of governance controls across Consumer Services.
• Maintain governance documents, policies, SOPs, and control trackers.
• Assist in identifying control gaps and follow up on corrective actions with relevant stakeholders.

Regulatory Compliance & RBI Reporting

• Support the preparation and submission of periodic RBI and regulatory reports.
• Ensure accuracy and timely completion of reporting requirements.
• Track regulatory updates and assist in implementing applicable requirements.

Risk Assessment & Monitoring

• Assist in conducting Risk and Control Self-Assessments (RCSA).
• Monitor Key Risk Indicators (KRIs) and support risk reporting activities.
• Follow up on risk mitigation actions and track closure of identified risks.

Audit & Compliance Coordination

• Coordinate with Internal Audit, Compliance, and business teams for audit-related activities.
• Support preparation of audit responses and documentation.
• Track audit observations and assist in timely closure of action items.

MIS Reporting & Stakeholder Coordination

• Prepare routine MIS, governance dashboards, and status reports.
• Coordinate with Risk, Compliance, Legal, Audit, and business teams on governance initiatives.
• Escalate delays, exceptions, or compliance concerns as appropriate and support process improvement efforts.

Required Knowledge And Experiences

Experience and Skills

• Qualification: Experience in Banking / NBFC / Financial Services preferred or a related field
• Minimum 5+ years of experience in governance, compliance, risk, or audit roles
• Exposure to RBI data submissions, audits, or inspections – desirable
• Graduate or Postgraduate in Finance, Business, or a related field
• Flexibility to travel as needed
• Executive presence and assertiveness.
• Self-starter, ability to work independently, handle ambiguous situations and exercise judgement in variety of situations.
• Strong communication, organizational, verbal & written skills.
• High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Specialist I, Consumer Operations Support