Join Controls and help strengthen KYC and onboarding outcomes through strategic testing, data-driven insights, and smart automation. Work hands-on with large datasets and AI-enabled tools to reduce manual effort, improve accuracy, and increase transparency. Build your career in a high-impact role that partners across business, technology, and corporate functions to protect the firm and clients.
As a Strategic Testing Control Manager – Associate within Client Onboarding & Documentation (CO&D) Controls, you execute control reviews and testing to ensure KYC/onboarding activities align with firm standards, operational policies, and regulatory requirements. You identify control gaps and BAU operational breaks through data-driven testing, audit-ready documentation, and proactive reviews. You drive AI-enabled simplification and automation— including LLM-based controls and prompt engineering—to improve testing consistency, accelerate turnaround times, and enhance controls monitoring.
Job Responsibilities
- Execute control testing across KYC/client onboarding processes, including CDD/EDD documentation completeness and evidence standards.
- Perform proactive reviews triggered by regulatory, audit, or risk/control partner engagements.
- Assess adherence to policies, laws, regulations, and internal guidelines across LOBs and corporate functions.
- Document scope, sampling approach, results, evidence, and conclusions in an audit-ready manner.
- Identify control gaps, operational breaks, and recurring themes; support root-cause discussions and remediation tracking.
- Communicate results, trends, and systemic issues through clear reporting and executive-ready summaries.
- Simplify and streamline testing and documentation processes using AI-enabled tools, including LLM-based solutions.
- Translate testing requirements into prompt engineering patterns and reusable prompt templates for evidence checks and issue summarization.
- Embed AI into BAU monitoring to surface breaks and control gaps proactively with appropriate governance.
- Maintain deep understanding of KYC/onboarding risk drivers and continuously improve testing methods and standards.
- Identify automation opportunities and contribute new ideas that strengthen continuous learning and innovation.
Required Qualifications, Capabilities, and Skills
- Hold an MBA, CA, or postgraduate qualification in Finance/Banking.
- Bring 7+ years of experience in financial services risk domains such as KYC/AML, financial crimes, operational risk, audit, or client onboarding.
- Demonstrate strong ownership mindset with proactive execution and ability to operate independently.
- Lead stakeholder discussions confidently, ensuring follow-through and timely closure of actions.
- Apply strong knowledge of KYC lifecycle, documentation standards, and key control points.
- Produce clear written and verbal communication, including executive-ready summaries with strong attention to detail.
- Analyze large datasets efficiently to identify trends and patterns and translate them into control insights.
Preferred Qualifications, Capabilities, and Skills
- Leverage prior control testing experience across first line testing, second line oversight, or internal audit.
- Apply control design concepts and root-cause analysis to drive sustainable remediation.
- Use LLMs in control testing for documentation quality checks, issue identification, and summarization with strong prompt engineering.
- Utilize Alteryx, Power BI, Tableau, UiPath, Pega, and Python to automate testing and reporting workflows.
- Demonstrate strong critical thinking and problem-solving to resolve complex control questions.
- Collaborate effectively with teams across multiple locations and time zones with flexible working hours.
- Standardize prompt libraries and testing templates to improve consistency and reduce variability.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- MBA, CA, or postgraduate qualification in Finance or Banking
- 7+ years of experience in financial services risk domains, including KYC/AML, financial crimes, operational risk, audit, or client onboarding
- Strong ownership, proactive execution, and ability to work independently
- Ability to lead stakeholder discussions and ensure timely action closure
- Strong knowledge of the KYC lifecycle, documentation standards, and control points
- Clear written and verbal communication skills, including executive-ready summaries
- Ability to analyze large datasets and translate trends into control insights
- Control testing experience across first-line testing, second-line oversight, or internal audit
- Knowledge of control design and root-cause analysis
- Experience using LLMs and prompt engineering for control testing
- Experience with Alteryx, Power BI, Tableau, UiPath, Pega, or Python
- Strong critical-thinking and problem-solving skills
- Ability to collaborate across multiple locations and time zones with flexible working hours
- Experience standardizing prompt libraries and testing templates
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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