About
The Product Support Specialist (PSS) assists Ahead account managers through formal technical design assistance of Ahead’s solution and service offerings to existing and prospective customers. The PSS helps with technical aspects of a sales campaign. As a Product Support Specialist you are a part of the Engineering organization, responsible for quoting/sizing, building configurations, designing and architecting. Your goal as a PSS should be to help build skills, relationships, and industry credibility across more than one of these segments to drive product and consulting sales.
Time management and prioritization are essential attributes of a successful PSS. Your goal is to evolve into the technical thought leader for each of your clients.
Education is critical to your success at Ahead. You are expected to continually educate not only yourself, but also our clients and your co-workers.
Roles and Responsibilties
Work closely with Account Teams and Sales Operations Specialists to produce bills of materials for customer specified solutions.
Complete configurations and quotes for all vendor hardware and software solutions.
Collaborate with Technical Architects to complete solutions performance analysis and sizing.
Gather Pre-Sales proposals and documentation for Project Transition process.
Complete pre-site qualification and documentation quickly and accurately.
Create baseline proposals and RFP responses.
Trains Technical Architects on opportunity and quoting process and tools.
Experience with Cisco CCW/Dell OSC/NetApp/HPE quote tools.
Qualifications
Bachelors degree in Computer Science, Engineering or equivalent.
Professional communication, presentation, analytical, and problem-solving skills.
Minimum of 2-5 years of hands on experience in a data center setting required.
Extensive knowledge of one or more of the following data center solutions: storage, networking, Compute, virtualization, data center management / automation, and security.
Resourceful
Able to work under critical conditions.
Respectful
Pleasant, courteous, and able to abide and follow guidelines set by our company’s culture
Communication
Strong interpersonal skills with excellent presentation skills
Able to communicate with all levels of resources.
Ability to influence others to achieve results
Leadership
Independent, self motivated, self starter and possess good working attitude.
Able to work well within the team and with partners.
Customer focused.
Results driven
Skills Required
- Bachelors degree in Computer Science, Engineering or equivalent
- Minimum of 2-5 years of hands on experience in a data center setting required
- Extensive knowledge of one or more data center solutions
- Professional communication, presentation, analytical, and problem-solving skills
AHEAD Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AHEAD and has not been reviewed or approved by AHEAD.
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Retirement Support — 401(k) contributions are matched dollar-for-dollar on the first $5,000 each year, with matching made each pay period and immediate 100% vesting. This structure signals above-standard employer support for retirement savings.
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Affordable Benefits — Medical options include low employee premiums for PPO and HDHP plans, and the HDHP adds employer HSA funding plus a dollar-for-dollar HSA match up to stated amounts. Dental and vision plans list very low per-paycheck costs, helping keep overall healthcare spend manageable.
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Wellbeing & Lifestyle Benefits — No-cost telemedicine (including virtual mental health when enrolled), free Calm access for the employee and dependents, and an EAP with counseling are included. Company-paid life and disability plus voluntary protections (legal/ID, pet insurance) and other extras round out a comprehensive set of supports.
AHEAD Insights
What We Do
AHEAD builds platforms for digital business. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help enterprises deliver on the promise of digital transformation.
