At Writesonic, customer experience is at the heart of everything we do. As a Product Support Specialist, you’ll be the go-to expert helping users get the most out of our platform. You’ll resolve issues, answer questions, and ensure every customer feels supported as they explore our AI SEO and Generative Engine Optimization (GEO) tools.
This isn’t just a support role—it’s about empowering marketers and businesses worldwide to succeed in the new era of AI-driven search.
About WritesonicEvery day, millions turn to AI for answers—and if your brand isn’t there, you’re nowhere. While others scramble to adapt to AI-driven search, Writesonic is already leading the way.
We’re building the world’s most advanced AI SEO and Generative Engine Optimization (GEO) platform—designed to help brands monitor and improve visibility across AI search engines like ChatGPT, Claude, Perplexity, and Google AI Overviews. Writesonic is the only platform that unifies GEO insights with traditional SEO, giving brands the tools to rank across both Google and emerging AI search platforms.
Trusted by 20,000+ marketers worldwide, we’re redefining what it means to be discoverable—from Google to AI and beyond.
What You’ll Do- Deliver timely, empathetic, and effective support to customers via chat, email, and community channels.
- Troubleshoot product and technical issues, collaborating with engineering and product teams to drive quick resolutions.
- Help customers understand Writesonic’s GEO and SEO capabilities—ensuring they can unlock maximum value.
- Create and maintain documentation: FAQs, knowledge base articles, and best practice guides.
- Proactively identify trends in customer feedback and share insights with the product team.
- Act as the customer’s voice internally, helping shape a better product experience.
- Support onboarding and adoption initiatives to make Writesonic a daily habit for customers.
- 1–3 years in SaaS or tech product support, ideally with exposure to SEO, AI, or marketing tools.
- Excellent communication skills (written & verbal) with the ability to simplify complex concepts.
- Experience using support platforms like Intercom, Zendesk, or Freshdesk.
- Strong problem-solving and analytical mindset; comfortable troubleshooting technical issues.
- Passion for customer experience—empathetic, patient, and proactive.
- A fast learner who thrives in a high-growth, remote-first startup environment.
- Play a critical role in shaping the customer journey in one of the fastest-growing AI startups.
- Competitive compensation and performance-based incentives.
- Remote-first flexibility with global collaboration.
- Opportunities to grow into customer success, product, or operations roles.
- A supportive, diverse team that values learning and celebrates wins together.
👉 If you’re passionate about problem-solving, customer experience, and helping brands succeed in the AI search era, we’d love to have you on our support team at
Top Skills
What We Do
Writesonic is the complete GEO/AEO platform that tracks your brand's AI search visibility, identifies where competitors beat you, and executes the fixes—creating new content, refreshing existing pages, earning citations, and engaging on Reddit.
In partnership with Microsoft, we're helping brands improve their presence on AI Search i.e. GEO (Generative Engine Optimization) - because 89% of B2B buyers now use AI for research, and if you're not in those answers, you're not in the deal.
What Writesonic does differently:
We don't just track AI visibility - we fix it. Our GEO platform shows exactly where ChatGPT and 10+ other AI platforms mention competitors instead of you, then gives you the playbook:
- Which high-authority sites AI trusts (TechRadar, Reddit, etc.)
- What content actually gets cited and why
- How to fix technical barriers blocking AI crawlers
- Real AI search volumes from 120M+ conversations
Plus AI agents that automate your entire marketing workflow - SEO and content strategy, content creation and optimization, distribution. What takes teams weeks, we do in hours.
Used by 13,000+ marketers. 15,000+ five-star reviews across G2, Trustpilot, and Capterra.
Backed by YC and leading investors:
- HOF Capital (Uber, Stripe, Alibaba)
- Rebel Fund (founded by Instacart, Reddit founders)
- Soma Capital (Deel, Rippling, Razorpay)
- Amino Capital (Zoom, Webflow, Rippling)
