Be Part of Us
Innovation is and will always be the core of SAP Fioneer.
SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. At the heart of it all it is simple: We bring financial services to the next level with innovative software solutions and platforms.
We are empowering companies in the financial services industry to achieve speed, scalability, and cost-efficiency through digital business innovation, cloud technology, and solutions that cover banking and insurance processes end-to-end.
A global company, with rapid growth, innovative people, and a lean organization makes SAP Fioneer a place where you accelerate your future!
About the Role
As a support engineer you are working closely with customers on issue and problem resolution, issue de-escalation guidance and ticket management and metrics review. This includes root cause analysis, defining proactive measures for avoiding issue recurrence, managing known error databases and quality assurance for identifying error patterns.
You will be diligent about ensuring best practice, and pragmatic about ensuring that our customer ‘s success is maintained. This position typically works under limited supervision and direction. You will regularly exercise discretionary decision-making to shape this role as you see fit.
Requirements
Key Responsibilities:
- Supported overall system stability and performance by identifying, analyzing, and resolving functional issues.
- Assisted in diagnosing and resolving ABAP-related issues by analyzing system logs and performing basic debugging under senior guidance.
- Monitored system operations, including batch jobs and payment processes, and proactively addressed production issues.
- Participated in incident management, including timely escalation of critical system issues.
- Collaborated with support teams, developers, architects, and business stakeholders to ensure alignment with business requirements.
- Maintained comprehensive documentation of incidents, resolutions, and system procedures, enabling effective knowledge sharing.
- Executed test cases to validate system enhancements, fixes, and deployments.
- Conducted functional testing of core banking applications and documented defects.
- Logged, tracked, and managed defects using Jira, ensuring timely resolution.
- Prepared deployment run sheets and ensured smooth release execution.
- Supported system integration efforts and assisted in validating new technical solutions.
Job Requirements:
- Experience in providing application and functional support in SAP or core banking environments.
- Understanding of system enhancements, deployments, and release cycles.
- Ability to perform root cause analysis and support issue resolution in collaboration with technical teams.
- Familiarity with defect management tools (e.g., Jira) and incident tracking processes.
- Knowledge of system integration concepts and business process flows (loans, deposits, payments, etc.).
- Strong communication and documentation skills.
- Flexible and open to working shifts when required.
Skills Required:
- SAP functional support knowledge (Banking / Financial modules preferred)
- Basic ABAP debugging and log analysis
- Defect tracking and incident management (Jira or similar tools)
- Functional testing and UAT support
- Understanding of core banking processes (Loans, Payments, Deposits, Insurance)
- System monitoring and troubleshooting
- Documentation and reporting skills
- Collaboration and stakeholder communication
Benefits
You will have the opportunity to collaborate with some of the brightest minds in the industry on an incredibly ambitious project to shape the ever-evolving financial sector. This is an environment where you can have it all - the agility, enthusiasm and dynamism of a start-up, combined with the established expertise, solid market presence and extensive customer network of a more established organisation.
At SAP Fioneer, you will benefit from a flexible work environment that encourages creativity and encourages you to think outside the box, bring new ideas to the table, and challenge the status quo. You will become part of a diverse and global team that we are proud of and are constantly growing and reinventing. As an employee, you will have the chance to chart your own career path and take advantage of competitive compensation packages and progression opportunities based on merit.
Join us for a rewarding career where your needs are not just met but exceeded
Skills Required
- Strong problem solving and critical situation handling skills
- Experience in the financial services environment, ideally with SAP solutions
- Knowledge in application or technical components
- Good communication skills in English
- Previous experience in support organizations and ticket management
- Experience with customer and stakeholder management
SAP Fioneer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SAP Fioneer and has not been reviewed or approved by SAP Fioneer.
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Fair & Transparent Compensation — Pay is considered competitive in core roles, especially in Germany and for senior professionals, with signals that some roles sit above typical market levels in those locations. Feedback suggests overall sentiment toward pay and perks is broadly favorable across major geographies where information is available.
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Flexible Benefits — Hybrid and flexible work are emphasized and widely experienced as part of the package, contributing meaningfully to total rewards. Feedback suggests flexibility is a consistent strength even as specific perks differ by market.
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Leave & Time Off Breadth — Public postings and materials indicate generous paid time off and holidays in several locations. Feedback suggests time-off provisions are a noticeable plus where detailed benefits are shared.
SAP Fioneer Insights
What We Do
SAP Fioneer builds software and platforms that enable banks, insurance companies, and challengers to run, transform and grow – cost-efficiently and at scale and speed. Backed by global technology leader SAP and entrepreneurial investor Dediq, we are in a unique position to combine the speed and agility of a start-up with the experience and capabilities of a best-in-class software company. Benefiting from a broad network of partners, we aspire to be more than just a vendor: a reliable and safe pair of hands that is there today and tomorrow to put financial services organizations at the cutting edge – from established players to disruptive challengers. As a global business with over 1,000 employees in 22 offices, and over 1,200 customers across 17 countries, SAP Fioneer’s pioneering spirit is fueled by bold creativity and underpinned by its rock-solid technology.
