Homey: Revolutionising Conveyancing
Homey is transforming property transactions with a seamless, digital-first platform that connects estate agents, solicitors, and clients. We make conveyancing faster, secure, and more transparent, streamlining workflows, reducing delays, and doubling revenue per solicitor - we are setting a new standard in the UK Conveyancing industry.
Why Join Homey?
- Collaborate with a Premier UK Software Company: Work on cutting-edge projects and master advanced techniques.
- Unlock Global Career Pathways: Excel locally and gain opportunities for UK sponsorship.
- Drive Industry Transformation: Join a team revolutionising the UK home-moving industry and improving millions of lives.
Learn more about Homey at https://www.homey.co.uk/
Product Analyst and Customer Support Representative
Homey is seeking a dedicated Product Analyst and Customer Support Representative to manage all incoming support queries. The successful candidate will undergo a comprehensive induction, utilising support notes from the UK Support Team, to effectively address customer concerns. Additionally, the role involves maintaining and updating handover documentation to facilitate the expansion of the Support Team in Sri Lanka as Homey grows. The position reports to Saisha, Product Support and requires the ability to operate independently with minimal input from the UK team. During periods of holiday or sickness, coverage will be provided by the UK Support Team.
Requirements
Educational Requirements:
- Bachelor’s degree in Information Technology, Business Administration, or a related field is preferred.
- Fluency in Spoken and Written English
Experience:
- Minimum of 2 years in a customer support or product support role.
- Experience with support documentation and knowledge base management.
Technical Skills:
- Proficiency in using support ticketing systems and customer relationship management (CRM) software.
- Familiarity with Homey's products and services is advantageous.
Soft Skills:
- Excellent communication and interpersonal abilities.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and manage time effectively.
Benefits
- Role to be paid in GBP with a UK Contract, therefore will attract possible taxation benefits
- Competitive salary commensurate with experience:
- Salary starting from Rs.150,000-300,000/ month, paid in GBP
- Opportunities for professional development and career progression.
- Supportive work environment with a focus on work-life balance.
Top Skills
What We Do
Homey is a user-centred platform that streamlines property transactions with centralised case management, automated quoting, and efficient client onboarding. We help agents, panel managers, and solicitors save time, enhance client relationships, and boost referral and conversion rates, providing a competitive edge with faster, simpler transactions.
Book a free demo today via our website!
