Product Support Specialist

Data, ZOLLMED.com

At ZOLL, we're passionate about improving patient outcomes and helping save lives.
We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
ZOLL Data Systems, a division of ZOLL Medical Corporation, is a healthcare software solutions provider that empowers hospital, EMS and Fire, and billing/accounts receivable (AR) teams to deliver more—from better patient outcomes to operational efficiencies and greater revenue capture. Our business exists to help save more lives through data-driven innovation and interoperability, opening new pathways for our customers to achieve the highest levels of care, collaboration, and reimbursement.
We are looking for product support specialists to provide exemplary customer service and software application support to customers with a wide variety of technical aptitudes. A positive attitude and good sense of humor are essential in this fast-paced, high-pressure environment.
 
What We're Looking For: 

• Passion for customer service 

• Positive outlook in problem solving and customer/team interactions 

• Strong verbal and written communication skills 

• Excellent documentation skills 

• Logical and creative problem-solving 

• Detail-oriented and well-organized work style 

• Experience in a fast-paced, high-pressure environment 

• Knowledge of CRM systems and customer ticketing processes 

• Sense of humor 

Responsibilities 

• Handle customer support calls 

• Create and resolve support tickets via phone, email, and chat 

• Expand knowledge of our products and technical skills through training and practical experience 

• Respond promptly to customer inquiries 

• Identify and understand customers’ objectives and outcomes 

• Contribute to the knowledge base by creating internal and customer-facing articles 

• Deliver exceptional customer service in all situations 

 
Successful candidates will have access to extensive training on our applications and on-the-job training to further develop their skills. We foster an informal environment that encourages team camaraderie and relationship building. 
 
Qualifications: 

• 3+ years of technical support experience in a product support environment 

• Experience with Windows Operating Systems (both Server and Client) 

• Experience installing and upgrading software 

• Medical billing office or insurance clearinghouse experience is helpful but not required 

• Strong customer-oriented focus with the ability to handle difficult situations professionally 

• Good technical aptitude for working with software 

• Internally driven with the ability to collaborate, adapt, and think analytically 

• Experience with medical billing software solutions is preferred but not required 

• Strong verbal and written communication skills
   

Hourly wage range $25.00 - $30.00. Final compensation will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and location.

If you would like to be considered for this role, we are asking that all applicants please apply by the end of the day on Friday, November 8th 2024

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.