Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cybersecurity, privacy, and financial audit. Put simply, we build software for the people who enable trust between businesses.
We’re based in San Francisco, CA, but built as a remote-first company that enables you to do your best work from anywhere. We're backed by top investors including Growth Equity at Goldman Sachs Alternatives, Bessemer Venture Partners, 8VC, Floodgate, Y Combinator, DNX Ventures, Global Founders Capital, Justin Kan, Elad Gil, and more.
We value diversity — in backgrounds and in experiences. We need people from all backgrounds and walks of life to help build the future of audit and advisory. Fieldguide’s team is inclusive, driven, humble and supportive. We are deliberate and self-reflective about the kind of team and culture that we are building, seeking teammates that are not only strong in their own aptitudes but care deeply about supporting each other's growth.
As an early stage start-up employee, you’ll have the opportunity to build out the future of business trust. We make audit practitioners’ lives easier by bringing together up to 50% of their work and giving them better work-life balance. If you share our values and enthusiasm for building a great culture and product, you will find a home at Fieldguide.
About the Role:
As a Product Support Representative at Fieldguide, you will be an integral member of our go-to-market team, helping build our support function.
You will provide customers with world-class support built to maximize our customers’ return on investment quickly and continuously. As a trusted expert on the Fieldguide platform, you will partner closely with firms to ensure their ongoing success with Fieldguide.
This hire must be comfortable working 2pm to 11pm PT.
What You’ll Do:
Build trust with customers. Respond quickly and accurately to client requests for assistance, always with a positive attitude.
Provide technical support: Offer prompt and efficient assistance to resolve technical issues related to Fieldguide's platform. Troubleshoot problems via email, phone, or chat, investigating and reproducing issues, and working through fixes with Engineering when needed.
Enhance user experience: Guide customers through the features and functionalities of the Fieldguide platform. Provide tips and best practices for optimal use, ensuring customers can leverage the software to its fullest potential.
Advocate for the customer: Be the link between the customer and Fieldguide’s Engineering, Product, Design team. Be aware of and communicate customer needs internally to help shape the product roadmap. Help the customer participate in deployment of beta features, facilitating a frequent feedback loop.
Bolster onboarding and retention: Assist in customer database setup and template creation to ensure a world-class client experience.
Maintain knowledge base: Contribute to and update the online help resources, FAQs, and support documentation, ensuring they are current and comprehensive for user self-service.
About You:
1 - 3 years of customer support experience, 1 to 3 years in a customer-facing technical role. Support, implementation, solutions, or support plus engineering all count.
You are a team player and are mission-first. You’re joining a hard-working team that trusts each other deeply. We won’t compromise on this.
Startup or scale-up experience where you have worn multiple hats and worked without full documentation.. The ideal candidate will have a proven track record of driving customer satisfaction and fostering long-term client relationships.
Bias towards action. You take ownership of projects end-to-end and see them through to completion, with minimal direction or oversight.
Adaptable. You adjust quickly to changing processes and customer needs.
Nice to have: Familiarity with the integration of merge tags in Microsoft Office applications is desirable.
More about Fieldguide:
Fieldguide is a values-based company. Our values are:
Fearless - Inspire & break down seemingly impossible walls.
Fast - Launch fast with excellence, iterate to perfection.
Lovable - Deliver happiness & 11 star experiences.
Owners - Execute & run the business with ownership.
Win-win - Create mutual value & earn trust for life.
Inclusive - Scale the best ideas with inclusive teams.
Skills Required
- 1 to 3 years of customer support experience or experience in a customer-facing technical role
- Experience in support, implementation, solutions, or support combined with engineering
- Strong teamwork and commitment to the company mission
- Startup or scale-up experience working across multiple responsibilities with limited documentation
- Track record of driving customer satisfaction and fostering long-term client relationships
- Bias toward action and ability to own projects end-to-end with minimal oversight
- Adaptability to changing processes and customer needs
- Familiarity with merge tag integrations in Microsoft Office applications
- Availability to work from 2pm to 11pm PT
Fieldguide Compensation & Benefits Highlights
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Healthcare Strength — Benefits materials and employer profiles outline comprehensive medical, dental, vision, and mental-health coverage, alongside HSA/FSA and life/disability options. Some postings indicate wellness coverage beginning on day one.
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Leave & Time Off Breadth — Company materials describe flexible or unlimited PTO with paid sick days and holidays, supported by flexible schedules and remote options. This structure is presented as supporting work–life balance.
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Wellbeing & Lifestyle Benefits — Wellness benefits, including bundled therapy sessions, technology/work-from-home reimbursements, and regular company offsites, are highlighted across listings. These perks are positioned as part of a holistic total-rewards package.
Fieldguide Insights
What We Do
Build the expertise the rest of the industry will follow. Fieldguide is establishing a new state of trust for global commerce and capital markets by automating and streamlining the work of assurance and audit practitioners. We build agentic software for the people who enable trust between businesses. This is where deep professional expertise meets cutting-edge AI. Our team is reimagining how the world's trust is earned, and we're building the people who define how AI works in a domain with real stakes and high data complexity. If you want a career the rest of your industry hasn't caught up to yet, you'll find it here. Backed by top investors including Growth Equity at Goldman Sachs Alternatives, Bessemer Venture Partners, 8VC, Floodgate, and Y Combinator, we are on a growth journey few companies realize.
Why Work With Us
You'll matter here. We're an early-stage company where your work has outsized impact. We've already launched Field Agents, agentic AI that transforms audit and advisory workflows, and we're just getting started. What you build here will be followed by the rest of the industry.
Fieldguide Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
