Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
Job Description
Responsible for the analysis, replication, and resolution of problems ranging from simple to highly complex, as well as the follow-up of incoming cases, serving frontline support customers hosted in the Radixx reservation system and using our broad portfolio of solutions.
Provides technical support through different communication channels using advanced software and diagnostic tools, as well as recommends best business practices to customers regarding application usability and system maintenance.
Acts as a liaison between different internal teams, ensuring a prompt resolution is achieved while working in a high-speed, multitasking environment. Demonstrates a high sense of urgency for sensitive issues and ensures the appropriate level of communication is maintained with internal and external teams according to defined service level agreements.
Responsibilities
• Under direct supervision, conducts logical analysis of customer issues and drives their resolution.
• Researches and validates applications to aid customers in understanding product functionality and outputs.
• Works collaboratively in a team environment with advanced support teams, account managers, implementation teams, and development resources to meet customer expectations regarding the resolution of maintenance issues.
• Communicates effectively in written and spoken English with co-workers and customers around the world.
• Strong time management and prioritization skills are required to manage daily responsibilities as well as personal technical development and growth.
• Ensures that customer needs are satisfied. Must have the ability to evaluate the impact of issues on the customer and escalate them as needed. Acts as the lead interface with customers, both internal and external, regarding support for our products.
• Delivers the highest level of customer service and satisfaction while continuously demonstrating excellent teamwork, interpersonal skills, and commitment.
• Demonstrates a sense of urgency for sensitive issues.
Job Requirements
• Demonstrates good time management and prioritization skills.
• Demonstrates effective teamwork skills.
• Demonstrates the ability to work under pressure and handle complexity.
• Proficient written and verbal English communication skills.
• Must be organized, able to multitask, and work in all areas as needed.
• Proven analytical and troubleshooting skills.
• Excellent customer service skills.
Nice to Have
• Travel/Airline industry background is desired. Experience with travel distribution/reservation systems (Radixx, Sabre, Galileo, Amadeus).
• ITIL, XML, SQL, APIs, and programming knowledge.
• Experience using the Salesforce CRM tool.
Language
Professional fluency in written and spoken English.
Benefits that support you We know support looks different for everyone. That is why Sabre offers benefits beyond medical and financial coverage, with programs designed to support your well-being, growth and life outside work:
- Competitive pay and performance-based bonuses
- Flexible work options
- Comprehensive healthcare coverage
- Generous PTO and holidays
- Strong retirement planning support
- Family-friendly benefits
- Professional development opportunities
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
#LI-Hybrid#LI-CT1
Skills Required
- Good time management and prioritization skills
- Effective teamwork skills
- Ability to work under pressure and handle complexity
- Proficient written and verbal English communication skills
- Ability to stay organized, multitask, and work in all areas as needed
- Proven analytical and troubleshooting skills
- Excellent customer service skills
- Travel or airline industry background
- Experience with travel distribution or reservation systems such as Radixx, Sabre, Galileo, or Amadeus
- Knowledge of ITIL, XML, SQL, APIs, or programming
- Experience using Salesforce CRM
- Professional fluency in written and spoken English
Sabre Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sabre Corporation and has not been reviewed or approved by Sabre Corporation.
-
Leave & Time Off Breadth — Time off is expansive, with five weeks of PTO from day one, eight paid holidays, floating holidays, and a companywide year‑end break. Paid volunteer time further broadens available leave.
-
Parental & Family Support — Parental leave provides 12 weeks fully paid for birth or adoption, complemented by generous bereavement leave up to 15 paid days. Disability coverage and dependent eligibility to age 26 reinforce family support.
-
Retirement Support — A 401(k) with a strong company match underpins long‑term savings. This foundation strengthens overall financial security alongside core benefits.
Sabre Corporation Insights
What We Do
We are a software and technology company that powers the global travel industry. With decades of revolutionary firsts, our team of experts drive innovation and ingenuity in the industry. Today, we are creating a new marketplace for personalized travel. We partner with airlines, hoteliers, agencies and other travel partners to retail, distribute and fulfill travel. We are committed to helping customers operate more efficiently, drive revenue and offer personalized traveler experiences with next-generation technology solutions. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Sabre's technology powers the nearly US$8 trillion travel industry. Our technology and data-driven solutions help our airline, hotel, travel agency and corporate customers grow their businesses and transform the traveler experience. The scale, breadth and depth of our technology is unmatched and sustains a complex industry. We provide an open and stable platform to deliver flexible, reliable and scalable solutions. Over the years, we have shaped and modernized the travel industry. We pioneered online travel agencies, corporate booking tools, revenue management, and web and mobile itinerary tools, to name a few. Our travel marketplace transacts more than US$120 billion of travel spend per year. And we are the world’s largest provider of airline and hotel technology. We have been named to the InformationWeek 500 list of the most innovative technology companies for 11 consecutive years. And InformationWeek named Sabre seventh on its list of the “Greatest Software Ever Written.”
