Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
We are seeking a Product Support Analyst I to join our global Customer Support team, where innovation knows no borders. This team serves as frontline support for customers hosted in the Sabre reservations system, ensuring issue resolution and smooth operational performance across our portfolio of solutions. With an inclusive culture and flexible work environment, we work together with boldness, curiosity and commitment so we can all win together.
As a Product Support Analyst I, you will perform logical analysis to diagnose, replicate and resolve technical support issues ranging from simple to high complexity. Working under direct supervision, you will act as a key liaison for global customers, recommend best usability practices and collaborate with internal teams to ensure prompt resolution. This role requires strong troubleshooting skills, efficient time management and a clear focus on customer satisfaction.
What you'll do
Analyze, replicate and resolve customer technical support cases involving Sabre reservations systems and related applications.
Serve as a primary customer interface, evaluating issue impact, demonstrating urgency for sensitive cases and escalating appropriately.
Research product outputs and application behaviors to guide customers on product functionality and system maintenance.
Collaborate with advanced support, account management, implementation and development resources to drive issue resolution.
Manage daily priorities and personal technical growth while maintaining effective communication with co-workers and global clients.
What you'll bring
Minimum high school diploma, university student or university graduate
Proficient written and oral communication skills in both English and Spanish
Proven analytical, troubleshooting and customer service skills
Demonstrated time management, organizational skills and the ability to work under pressure
Strong interpersonal and teamwork skills
Familiarity with technical support concepts, ITIL, XML, SQL, APIs or programming
Benefits that support you
We know support looks different for everyone. That is why Sabre offers benefits beyond medical and financial coverage, with programs designed to support your well-being, growth and life outside work:
Competitive pay and performance-based bonuses
Flexible work options
Comprehensive healthcare coverage
Generous PTO and holidays
Strong retirement planning support
Family-friendly benefits
Professional development opportunities
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
#LI-Hybrid#LI-KN1
Skills Required
- Minimum high school diploma, university student, or university graduate
- Proficient written and oral communication skills in English and Spanish
- Analytical, troubleshooting, and customer service skills
- Time management and organizational skills; ability to work under pressure
- Strong interpersonal and teamwork skills
- Familiarity with technical support concepts, ITIL, XML, SQL, APIs, or programming
Sabre Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sabre Corporation and has not been reviewed or approved by Sabre Corporation.
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Leave & Time Off Breadth — Time off is expansive, with five weeks of PTO from day one, eight paid holidays, floating holidays, and a companywide year‑end break. Paid volunteer time further broadens available leave.
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Parental & Family Support — Parental leave provides 12 weeks fully paid for birth or adoption, complemented by generous bereavement leave up to 15 paid days. Disability coverage and dependent eligibility to age 26 reinforce family support.
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Retirement Support — A 401(k) with a strong company match underpins long‑term savings. This foundation strengthens overall financial security alongside core benefits.
Sabre Corporation Insights
What We Do
We are a software and technology company that powers the global travel industry. With decades of revolutionary firsts, our team of experts drive innovation and ingenuity in the industry. Today, we are creating a new marketplace for personalized travel. We partner with airlines, hoteliers, agencies and other travel partners to retail, distribute and fulfill travel. We are committed to helping customers operate more efficiently, drive revenue and offer personalized traveler experiences with next-generation technology solutions. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Sabre's technology powers the nearly US$8 trillion travel industry. Our technology and data-driven solutions help our airline, hotel, travel agency and corporate customers grow their businesses and transform the traveler experience. The scale, breadth and depth of our technology is unmatched and sustains a complex industry. We provide an open and stable platform to deliver flexible, reliable and scalable solutions. Over the years, we have shaped and modernized the travel industry. We pioneered online travel agencies, corporate booking tools, revenue management, and web and mobile itinerary tools, to name a few. Our travel marketplace transacts more than US$120 billion of travel spend per year. And we are the world’s largest provider of airline and hotel technology. We have been named to the InformationWeek 500 list of the most innovative technology companies for 11 consecutive years. And InformationWeek named Sabre seventh on its list of the “Greatest Software Ever Written.”
