Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
We are seeking a Technical Product Support Analyst to join our global Agency Technical Support team, where innovation knows no borders. This team provides frontline technical assistance to internal teams and external travel agency partners worldwide. It resolves product issues and ensures customers maximize the value of Sabre's solution suite to maintain high operational efficiency. With an inclusive culture and flexible work environment, we work together with boldness, curiosity and commitment so we can all win together.
As a Technical Product Support Analyst, you will deliver 1st level technical support for key applications like Sabre Store and Hotel Booker. Under direct supervision, you will resolve customer issues, track technical trends and collaborate across teams to protect customer satisfaction and retention. This role requires technical acumen, proactive problem-solving and a dedication to service excellence.
What you'll do
Deliver high-quality technical support via phone, email and webcases for Sabre Store, Hotel Booker and agency applications.
Track and escalate unresolved technical problems to Product Marketing and Technology teams to ensure prompt resolution.
Monitor customer contacts to identify recurring technical trends and provide actionable feedback to internal departments.
Build strong customer relationships through clear communication to foster customer retention and satisfaction.
Use AI-enabled tools and automation to streamline case logging, analyze issue patterns and accelerate response times.
What you'll bring
Minimum 1 year of experience in frontline technical product support, GDS platforms, airline IT or hotel reservation systems.
Proven ability to analyze technical issues under pressure and deliver clear solutions to customers.
Excellent written and verbal communication skills across phone and email channels.
Demonstrated history of effective cross-functional communication and proactive teamwork.
Practical experience using generative AI or automation tools to improve workflow efficiency and issue resolution.
Benefits that support you We know support looks different for everyone. That is why Sabre offers benefits beyond medical and financial coverage, with programs designed to support your well-being, growth and life outside work:
Competitive pay and performance-based bonuses
Flexible work options
Comprehensive healthcare coverage
Generous PTO and holidays
Strong retirement planning support
Family-friendly benefits
Professional development opportunities
Please Send English CV
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
Skills Required
- Minimum 1 year of frontline technical product support, GDS platforms, airline IT or hotel reservation systems experience
- Proven ability to analyze technical issues under pressure and deliver clear solutions
- Excellent written and verbal communication skills for phone and email channels
- Demonstrated history of effective cross-functional communication and proactive teamwork
- Practical experience using generative AI or automation tools to improve workflow efficiency and issue resolution
- Experience supporting Sabre Store, Hotel Booker or similar agency reservation applications
- Ability to provide an English CV (English language proficiency)
Sabre Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sabre Corporation and has not been reviewed or approved by Sabre Corporation.
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Leave & Time Off Breadth — Time off is expansive, with five weeks of PTO from day one, eight paid holidays, floating holidays, and a companywide year‑end break. Paid volunteer time further broadens available leave.
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Parental & Family Support — Parental leave provides 12 weeks fully paid for birth or adoption, complemented by generous bereavement leave up to 15 paid days. Disability coverage and dependent eligibility to age 26 reinforce family support.
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Retirement Support — A 401(k) with a strong company match underpins long‑term savings. This foundation strengthens overall financial security alongside core benefits.
Sabre Corporation Insights
What We Do
We are a software and technology company that powers the global travel industry. With decades of revolutionary firsts, our team of experts drive innovation and ingenuity in the industry. Today, we are creating a new marketplace for personalized travel. We partner with airlines, hoteliers, agencies and other travel partners to retail, distribute and fulfill travel. We are committed to helping customers operate more efficiently, drive revenue and offer personalized traveler experiences with next-generation technology solutions. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Sabre's technology powers the nearly US$8 trillion travel industry. Our technology and data-driven solutions help our airline, hotel, travel agency and corporate customers grow their businesses and transform the traveler experience. The scale, breadth and depth of our technology is unmatched and sustains a complex industry. We provide an open and stable platform to deliver flexible, reliable and scalable solutions. Over the years, we have shaped and modernized the travel industry. We pioneered online travel agencies, corporate booking tools, revenue management, and web and mobile itinerary tools, to name a few. Our travel marketplace transacts more than US$120 billion of travel spend per year. And we are the world’s largest provider of airline and hotel technology. We have been named to the InformationWeek 500 list of the most innovative technology companies for 11 consecutive years. And InformationWeek named Sabre seventh on its list of the “Greatest Software Ever Written.”
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