The Role
Support the sales team by coordinating vehicle deliveries, demonstrating vehicle features, training staff and customers on technologies, ensuring pre-delivery checklists are complete, conducting owner clinics, and following up to resolve technology questions and improve customer satisfaction.
Summary Generated by Built In
Dealership:L0292 Baierl AcuraSubaru of Moon TownshipAre you looking for a great job with a path to career advancement?Subaru of Moon Township is Hiring Now!!Moon Subaru is busier than ever, and we need to add a Product Specialist to our amazing sales team!Pay: $18-$22/hr (depending on experience)We are looking for a polished and professional candidate who can provide a top-notch customer experience. As a Product Specialist, you will be an important member of our sales team. By supporting the sales team and coordinating sales-related activities, you will contribute to achieving sales targets.Product Specialists are responsible for maintaining good customer relationships that contribute to customer satisfaction by ensuring the accuracy and timely processing of deliveries. Collaboration with other departments is essential.Who are we looking for?
- Previous dealership experience, preferred but not required
- Outgoing personality
- Polished and professional
- Ability to provide an engaging product demonstration
- Technologically savvy
- Detail-oriented and organized
- Customer-focused
- Strong communication skills
- Valid Driver’s License with acceptable driving record
- Assists salespeople with moving vehicle schedule for delivery to and from prep department.
- Ensures all models are displayed on showroom floor as directed by Sales Management.
- Effectively and Efficiently Performs Detailed Customer Education and Delivery on All Models
- Ensures that vehicle has met all pre-delivery checklist requirements
- Assesses customer knowledge and priorities to personalize delivery for every customer experience
- Explains and demonstrates vehicle features and technologies, and focuses on customer comfort level and retention
- Follows up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional feature operations
- Resolves customer inquiries for vehicle technology issues
- Directs customers to additional information resources
- Conducts owner clinics on a consistent basis (e.g., new owner clinics, franchise infotainment how-to workshop)
- Efficiently and Effectively Trains Team Members on Key Vehicle Technologies
- Trains the sales and service staff on key technologies and how to best explain and demonstrate them to a customer
- Effectively Assists Sales Department in Vehicle Tracking
- Supportive management team
- Beautiful, state-of-the-art facility
- Health, dental, vision, and prescription plans
- 401K with employer match
- Employee Stock Purchase Plan
- Company-paid life insurance
- Company-paid disability
- Free Employee Health Clinic
- Wellness programs
- Opportunity for career advancement
Skills Required
- Previous dealership experience
- Outgoing personality
- Polished and professional
- Ability to provide an engaging product demonstration
- Technologically savvy
- Detail-oriented and organized
- Customer-focused
- Strong communication skills
- Valid Driver's License with acceptable driving record
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The Company
What We Do
Lithia Motors, Inc. is a nationwide automotive dealership group that provides vehicle sales, automotive repair, and financing services across hundreds of locations.
