The Role
Responsible for providing application training and support to end-customers, managing customer complaints, and promoting products in Ghana. Requires collaboration with the sales and technical services teams to ensure customer satisfaction.
Summary Generated by Built In
Our client is seeking a highly motivated and technically skilled Sales and Application Specialist to join their team.
About the Role
The ideal candidate will be responsible for delivering expert-level application training / support leveraging on technical expertise to provide on-site and of-site (hardware/software) training and application support for end-customers in the assigned region.
Main Responsibility:
- Acquire all information regarding new product specifications or modifications and upgrading information of existing products
- Strengthen knowledge of our clients' products so that these can be translated and explained clearly to colleagues and customers to enhance their knowledge of the products.
- Conduct end – user and application training on our clients' instruments in Ghana whilst adhering to all standard operating procedures for training in our organization.
- Support development and implementation of training programs (workshops and conferences) for customers.
- Proactively support Sales / Marketing activities to promote our clients' business in Ghana.
- Handle product related complaints as well as other clinical applications issues on instruments and advice potential improvements.
- Provide excellent assistance for troubleshooting purposes both online and on-site.
- Use of Minerva or Support App to manage all customer/distributor complaints
- Prepare a report to supervisor after every business trip indicating the activities done, recommended action(s), person(s), responsible and other important information which management ought to know.
- Management of company
(our client's) assets and expenses within company guidelines.
- Work closely with
technical service team and customers to ensure timely support and installation
of new instruments mishaps that would result in customer dissatisfaction ,
prolonged instrument downtime.
Requirements
- BSc in Biomedical
Engineering / Medical Sciences
- Minimum of 5 years working
experience in medical laboratory or In Vitro Diagnostic (IVD)
field Solid experience and
skills in oral presentation and training
- High degree of
self-motivation and business target driven
- Eager and quick to learn
- Emotional Intelligence
resulting in positive relationship building
- Strong ethical standards
- Demonstrates ability to
work independently with minimum supervision
- A team player
- Excellent communication and
interpersonal skills to work effectively across organizational boundaries and
with already acquired customers as well as prospective customers.
Skills Required
- BSc in Biomedical Engineering / Medical Sciences
- Minimum of 5 years working experience in medical laboratory or IVD field
- Solid experience and skills in oral presentation and training
- High degree of self-motivation and business target driven
- Strong ethical standards
- Excellent communication and interpersonal skills
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The Company
What We Do
People & Partners Group is a Human Resources Management firm that provides a comprehensive range of HR solutions, acting as a strategic partner to connect job seekers with career opportunities and source talent for clients.
