At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Product Specialist
- Become the technical subject-matter expert on the Qualtrics platform
- Deliver exceptional customer experiences
- Take initiative and get things done to achieve resolution for our customers
- Work well in teams - partnering with managers, cross functional teams, and teammates
- Demonstrate a growth mindset and a bias for continuous improvement
- Your analytical skills are critical as you respond to clients (including Fortune 500 employees, tenured professors, and small business owners) via phone, email, or chat
- The one constant about Qualtrics is progress - you regularly adapt and learn as our products and technologies change
- We have an open office environment here at Qualtrics, so you collaborate with fellow product specialists to find solutions for both our customers and our processes
- Help companies achieve their business/company goals, through your exceptional troubleshooting and technical expertise
- Improve your qualifications/technical skills (HTML, Javascript, CSS)
- Learn more about a day in the life of our Product Specialists.
- Staff a 24/7, in-office technical support team, resolving technical issues for global customers in both English and Spanish.
- Use your analytical and problem solving skills to respond to technical support needs
- Work with customers ranging from grad students to Chief Marketing Officers
- Help companies from startups to the Fortune 500 across all industries identify solutions to achieve their business goals
- Constantly learn and adapt as our products and technologies change
- Work with your team to solve customer questions in an in-office environment three days a week
- Monday through Friday, 9am-5pm (includes a meal break). There is some flexibility with these schedules & subject to daylight savings time.
- Return to Office 3 Days a Week
- Some overtime staffing required
- Holiday coverage
- Weekend coverage
- Standard overtime
- Extra staffing calendar will be scheduled 1 month in advance, and will be compensated with a day in lieu
- Support global customers through phone, chat, and email ticketing system
Minimum Requirements:
- Professional working proficiency in Portuguese is a must
- Bachelor’s degree
- Hard-working self-starter
- Excellent analytical skills.
- Ability to communicate and teach complicated concepts.
- Detail-orientation with an ability to prioritize and meet deadlines.
- Interest in Technology/SaaS industry.
Preferred Requirements:
- Professional working proficiency in Portuguese is a must
- Technical or hard science major or minor.
- Prior instructing, research, or tutoring experience.
- Coding classes and/or coding skills (MATLAB, R, Python, VB, Java, CSS, HTML, etc.).
- You’ll know you are a top performer when you consistently receive top satisfaction scores from our clients.
- You’ll become an authority in the Qualtrics product, which will ensure you can effectively help our customers with a mix of instructing and troubleshooting.
- This is a highly collaborative role where you will engage with colleagues across the company. We are looking for team players who are excited about diving into ambiguity and solving tough problems.
- Fun, inviting, and inclusive work environment
Our Team’s Favorite Perks and Benefits
- Competitive salary, performance bonuses, and savings investment account.
- Quarterly reimbursement for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
- Monthly allowances.
- Experience bonus to be used for an “Experience” of your choosing every year.
- Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.
What the Team is Saying
Qualtrics Compensation & Benefits Highlights
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Healthcare Strength — Medical, dental, and vision plans are offered with the company paying about 85% of premiums, plus telemedicine and chronic‑condition programs. Mental‑health coaching and therapy resources are provided at no cost.
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Parental & Family Support — Family‑forming benefits include fertility coverage via Progyny, adoption and surrogacy reimbursement up to $10,000, and transgender‑inclusive care. Travel and lodging reimbursement is available when covered care requires long‑distance access.
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Retirement Support — A 401(k) with immediate vesting in a 5% employer match is available alongside HSA contributions and FSA options. Life and disability coverage further support long‑term financial security.
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What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities. Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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Qualtrics Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
