The Role
The Product Owner collaborates with stakeholders to define product vision and backlog, driving AI-enabled solutions in an Agile environment.
Summary Generated by Built In
Department:
TechnologyOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The Product Owner Global at Southwest Airlines serves as the voice of the Customer and plays a pivotal role in shaping technology‑enabled products from concept through delivery. In this role, you’ll partner closely with Product Management, Business stakeholders, and cross‑functional Technology Teams to define priorities, translate vision into actionable backlog items, and ensure solutions deliver meaningful outcomes while maintaining technical integrity. As we continue to grow our Global Innovation Center (GIC) in Hyderabad, we’re hiring Product Owners across multiple Pods and initiatives—each offering the opportunity to drive clarity, influence direction, and bring high‑impact products to life in a fast‑paced, Agile environment. Read below for specifics on the Pods we're hiring for:
- Agentic AI – ETO Products Pod
The Agentic AI – ETO Products Pod focuses on building intelligent agents that support internal enterprise and back‑office Teams by simplifying workflows and improving operational efficiency across Technology, Support, and Operations. In this role, you’ll drive AI capabilities end‑to‑end—from discovery through production adoption—working closely with technical users, Engineers, and stakeholders across India and the U.S. You’ll define how agentic solutions are measured, shipped, and scaled, using outcome‑driven prioritization to ensure AI products deliver real, observable value while aligning to the metrics that matter in operational environments.
- AI Platforms Delivery Pod
The AI Platforms Delivery Pod builds the foundational platforms that make AI a scalable, secure, and repeatable enterprise capability. In this role, you’ll own the AI platform product vision and roadmap, turning enterprise strategy into prioritized, consumable capabilities that accelerate adoption across Teams. You’ll balance speed, governance, and cost by creating paved roads—such as templates and golden paths—while partnering with Security, Data, Infrastructure, and Application Teams to drive platform reliability and trust. This role works closely with Data Teams to enable integrations across data lake and data warehouse environments, using adoption, value, and service‑level metrics to guide continuous improvement.
Responsibilities
- Prepare backlog for PI Planning and decide which work items become part of the team backlog
- Serve as the customer proxy
- Build, refine, prioritize, and maintain the team backlog
- Partner in Scrum ceremonies such as iteration planning, iteration reviews, and demos
- Help create user stories and define acceptance criteria
- Review and accept user stories as complete
- Contribute to vision and program Backlog
- Meet with stakeholders to ensure features and subsequent stories meet expectations
- Drive iteration content by prioritizing user stories
- May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
- Ability to make decisions with minimal guidance and oversight
- Ability to be organized with strong attention to detail and capable of coordinating multiple viewpoints into a single message
- Ability to understand technical issues
- Skilled in analytics and problem solving with a high attention to detail
- Ability to anticipate risks, issues and opportunities, and escalate them accordingly
- Skilled in presentation, facilitation, communication, and negotiation
- Ability to be comfortable and articulate in challenging change management scenarios, knowing when to insert self and when to fade back
- Solid knowledge in Agile including the value and principles, and how they are applied in enterprise environments
Education
- Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training
Experience
- Required: Intermediate-level experience, fully functioning broad knowledge in:
- Agile and Scrum software development methodologies
- Business analysis, project management or software development delivering enterprise products and solutions
- 2-5 years of relevant work-related experience
- Platform product management: vision, roadmap, OKRs, prioritization
- Deep understanding of AI platform lifecycle (MLOps/LLMOps), personas and workflows
- Stakeholder leadership across Security, Data, Infra, App teams; executive communication
- Value measurement: adoption funnels, ROI/unit economics, service SLAs
- Backlog ownership: epics, user stories, acceptance criteria, release planning
- AWS/AICP fluency (SageMaker, Bedrock, AgentCore) to make tradeoffs
- Preferred: Experience
- API/SDK and developer experience strategy
- Responsible AI & governance frameworks
- FinOps familiarity for AI workloads (cost per inference/training)
- Change management for enterprise platform rollouts
- Experience launching internal products with self-service onboarding
Other Qualifications
- Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
- Ability to work extended hours as needed
Southwest Airlines is an Equal Opportunity Employer.
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Skills Required
- Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training
- Intermediate-level experience in Agile and Scrum methodologies
- 2-5 years of relevant work-related experience
- Deep understanding of AI platform lifecycle (MLOps/LLMOps)
- Fluency in AWS/AICP (SageMaker, Bedrock, AgentCore)
- Experience with stakeholder leadership and executive communication
- Experience in backlog ownership: epics, user stories, acceptance criteria
- Business analysis, project management or software development experience
- Experience launching internal products with self-service onboarding
- Change management for enterprise platform rollouts
- Responsible AI & governance frameworks
Southwest Airlines Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Southwest Airlines and has not been reviewed or approved by Southwest Airlines.
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Pay Growth & Progression — Pay progression is described as materially improving after major 2024 union agreements, especially for pilots and flight attendants. Compensation satisfaction is framed as stronger over time as step scales and seniority accumulate.
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Retirement Support — Retirement support stands out through a dollar-for-dollar 401(k) match and the presence of profit-sharing contributions that can add to retirement savings. Stock purchase access is also positioned as an additional ownership-oriented component of total rewards.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle value is elevated by extensive space-available travel privileges and broad travel-related discounts that can materially offset personal travel costs. Recognition mechanisms like points-based rewards are also positioned as an added lifestyle-oriented perk.
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The Company
What We Do
At Southwest Airlines we connect People to what’s important in their lives—that also means connecting our Employees to what’s important in their lives! Our Employees value the opportunity to work hard, be creative, and have fun on the job. Southwest Airlines recognizes, respects, and values differences. By fostering a culture that embraces and utilizes our diversity, we create competitive advantages in teamwork and innovation that contribute to our overall success.
