Department:
TechnologyOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
At Southwest Airlines, we believe that flying should feel like freedom. For over 50 years, we’ve been connecting people to what matters most with low fares, legendary hospitality, and a heart for service. Our culture is built on the principles of fun, friendliness, and family, making us one of the most admired workplaces in the world.
If you’re passionate about making a difference, love working in a fast-paced environment, and want to help millions of travelers reach their destinations with a smile, Southwest Airlines is the place for you. Here, your career can truly take flight.
- Prepare backlog for PI Planning and decide which work items become part of the team backlog
- Serve as the customer proxy
- Build, refine, prioritize, and maintain the team backlog
- Partner in Scrum ceremonies such as iteration planning, iteration reviews, and demos
- Help create user stories and define acceptance criteria
- Review and accept user stories as complete
- Contribute to vision and program Backlog
- Meet with stakeholders to ensure features and subsequent stories meet expectations
- Drive iteration content by prioritizing user stories
- May perform other job duties as directed by Employee's Leaders
- Ability to make decisions with minimal guidance and oversight
- Ability to be organized with strong attention to detail and capable of coordinating multiple viewpoints into a single message
- Ability to understand technical issues
- Skilled in analytics and problem solving with a high attention to detail
- Ability to anticipate risks, issues and opportunities, and escalate them accordingly
- Skilled in presentation, facilitation, communication, and negotiation
- Ability to be comfortable and articulate in challenging change management scenarios, knowing when to insert self and when to fade back
- Solid knowledge in Agile including the value and principles, and how they are applied in enterprise environments
- Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training
- Required: Intermediate-level experience, fully functioning broad knowledge in:
- Agile and Scrum software development methodologies
- Business analysis, project management or software development delivering enterprise products and solutions
- 2-5 years of relevant work-related experience
- Platform product management: vision, roadmap, OKRs, prioritization
- Deep understanding of AI platform lifecycle (MLOps/LLMOps), personas and workflows
- Stakeholder leadership across Security, Data, Infra, App teams; executive communication
- Value measurement: adoption funnels, ROI/unit economics, service SLAs
- Backlog ownership: epics, user stories, acceptance criteria, release planning
- AWS/AICP fluency (SageMaker, Bedrock, AgentCore) to make tradeoffs
- Preferred: Experience
- API/SDK and developer experience strategy
- Responsible AI & governance frameworks
- FinOps familiarity for AI workloads (cost per inference/training)
- Change management for enterprise platform rollouts
- Experience launching internal products with self-service onboarding
- Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
- Ability to work extended hours as needed
Southwest Airlines is an Equal Opportunity Employer.
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Skills Required
- Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training
- Intermediate-level experience in Agile and Scrum methodologies
- 2-5 years of relevant work-related experience
- Deep understanding of AI platform lifecycle (MLOps/LLMOps)
- Fluency in AWS/AICP (SageMaker, Bedrock, AgentCore)
- Experience with stakeholder leadership and executive communication
- Experience in backlog ownership: epics, user stories, acceptance criteria
- Business analysis, project management or software development experience
- Experience launching internal products with self-service onboarding
- Change management for enterprise platform rollouts
- Responsible AI & governance frameworks
Southwest Airlines Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Southwest Airlines and has not been reviewed or approved by Southwest Airlines.
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Pay Growth & Progression — Pay progression is described as materially improving after major 2024 union agreements, especially for pilots and flight attendants. Compensation satisfaction is framed as stronger over time as step scales and seniority accumulate.
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Retirement Support — Retirement support stands out through a dollar-for-dollar 401(k) match and the presence of profit-sharing contributions that can add to retirement savings. Stock purchase access is also positioned as an additional ownership-oriented component of total rewards.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle value is elevated by extensive space-available travel privileges and broad travel-related discounts that can materially offset personal travel costs. Recognition mechanisms like points-based rewards are also positioned as an added lifestyle-oriented perk.
Southwest Airlines Insights
What We Do
At Southwest Airlines we connect People to what’s important in their lives—that also means connecting our Employees to what’s important in their lives! Our Employees value the opportunity to work hard, be creative, and have fun on the job. Southwest Airlines recognizes, respects, and values differences. By fostering a culture that embraces and utilizes our diversity, we create competitive advantages in teamwork and innovation that contribute to our overall success.
