Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking a Product Owner to join our growing team!
The Product Owner is a pivotal member of the Scrum team or squad, responsible for maximizing the value of the product resulting from the work of the development team. Acting as the voice of the customer and stakeholders, the Product Owner bridges the gap between business objectives and technical execution, ensuring that the final product aligns with organizational goals and user needs.
The Product Owner plays a critical role in the success of a Scrum squad by championing the product vision, maximizing value delivery, and fostering strong collaboration between business and technology teams.
As a member of the Retail Technology Solutions team, the Scrum Product Owner will serve as the subject matter expert with our customers and the assigned product or product areas.
This position is HYBRID, located in Plano, TX.
How You Will Contribute:
Lead transition to one shared Agency Management System.
Own, create, and maintain the product backlog, ensuring it is visible, transparent, and understood by all team members.
Knows the business results to be achieved and collaborates with technical resources to research and recommend solutions based upon the business case.
Clearly define user stories and acceptance criteria, providing sufficient detail to guide development.
Ability to understand business needs and translate to the development team.
Actively engages with Scrum squad to clarify features, reduce ambiguity and remove blockers to keep delivery moving.
Actively participate in Scrum ceremonies including Sprint Planning, Sprint Reviews, Sprint Demonstrations, and Sprint Retrospectives.
Represents the empowered decisionmaker for the squad, providing timely decisions that maintain momentum and reduce uncertainty.
Inspect deliverables at the end of each sprint, accept or reject work based on predefined acceptance criteria, and provide constructive feedback.
Represent customer needs within the squad, ensuring solutions deliver meaningful value to both customers and the business.
Participate in Scrum ceremonies (Sprint Planning, Review, Retrospective) and collaborate with the team to identify opportunities for process and product improvement.
Tracks sprint-level KPIs to assess progress, delivery health and value realization.
Licenses & Certifications:
CSPO, PMI-ACP, or PSPO or appropriate certification.
Skills & Experience to be Successful:
Bachelor’s degree in computer science or equivalent experience.
3-5 years of experience in customer service, technical support application support, or insurance
Strong communication and interpersonal skills.
Ability to prioritize and make decisions in a dynamic environment.
Understanding of Agile principles and Scrum framework.
Experience with product management or business analysis.
Customer-focused mindset and problem-solving abilities.
Familiarity with relevant tools (e.g., Jira, Trello, Azure DevOps).
Preferred:
Prior experience in transition, migration or transformation to an Agency Management System.
Intermediate knowledge of CRM software (Dynamics, Salesforce).
Intermediate knowledge of ITIL, Agile and Scrum frameworks.
Intermediate knowledge of the insurance industry.
Experience in supporting a variety of business applications in a production environment.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Skills Required
- Bachelor's degree in computer science or equivalent experience
- 3-5 years of experience in customer service, technical support, application support, or insurance
- Strong communication and interpersonal skills
- Ability to prioritize and make decisions in a dynamic environment
- Understanding of Agile principles and the Scrum framework
- Experience with product management or business analysis
- Customer-focused mindset and problem-solving abilities
- Familiarity with Jira, Trello, Azure DevOps, or similar tools
- CSPO, PMI-ACP, PSPO, or appropriate certification
- Intermediate knowledge of CRM software such as Dynamics or Salesforce
- Intermediate knowledge of ITIL, Agile, and Scrum frameworks
- Intermediate knowledge of the insurance industry
- Experience supporting a variety of business applications in a production environment
Brown & Brown Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brown & Brown Insurance and has not been reviewed or approved by Brown & Brown Insurance.
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Healthcare Strength — Healthcare offerings are broad, spanning medical/Rx, dental, vision, life, disability, and added programs alongside Lyra access with up to eight no‑cost coaching or therapy sessions for teammates and covered dependents. Breadth extends to fertility/adoption solutions, second‑opinion services, diabetes care, and Medicare advocacy.
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Retirement Support — The 401(k) program includes an employer match up to 4% (100% of the first 3% plus 50% of the next 2%) with immediate vesting. Savings support is positioned as a core element of the total‑rewards package.
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Equity Value & Accessibility — An Employee Stock Purchase Plan is available, and the company emphasizes an ownership mindset with a large share of teammates as shareholders. This creates accessible equity participation alongside retirement savings.
Brown & Brown Insurance Insights
What We Do
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals. Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions. Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammates—not employees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work ®. Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play. With a long-standing history of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
