The Pod Owner is the mini-ceo of the digital product, service, or capability that the digital product team builds and owns. The product owner will create, shape and own the digital vision and roadmap, prioritizing for agent and customer impact and business value to deliver Chubb’s product and coverage solutions digitally. Main responsibilities includes managing stakeholder expectations, leading the product to success through representing the voice of the customer, defining and prioritizing Team efforts; collaborating with Team members, including the development team and Agile Practitioner to develop, design, build and launch the product while also interfacing with other Team Owners across different digital transformation domains to ensure overall alignment
QualificationsLead solutions to overall success using input from the team, stakeholders and customers
Own the holistic team performance to business objectives and outcomes to deliver Chubb’s underwriting craftsmanship and expertise digitally
Balance cross-functional inputs to set direction for journeys and own the solution strategy that is shaped through the domains and the business
Work with business intelligence and process engineering partners to track and measure processes, solution progress and outcomes, using well defined KPIs that tie back to OKRs
Define, refine, and prioritize user stories/epics/tasks on a daily basis including leading interactions with other units
Own Team vision and set priorities to deliver impact to the customer as quickly as possible
Observe, learn about, contact and analyze end users of the solution, and clearly communicate the requirements to the team
Facilitate planning of Team sprints to reaffirm priorities and agree on business requirements
Create, maintain and prioritize the team backlog using input from the team, stakeholders and customers
Specify acceptance criteria for each user story and write acceptance tests
Facilitate release planning with stakeholders and participate in sprint meetings
Build and maintain relationship with the stakeholders
Coach development and design teams with detailed guidance during solution development
Integrate usability studies and research into solution requirements to enhance user satisfaction
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
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