Product Owner, Intranet

Who We Are

Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. To learn more about who we are at Point32Health, click here.

Job Summary

As the Product Owner, Intranet at Point32Health, you will play a pivotal role in enhancing our internal communication strategies by managing and optimizing our intranet platform. You will be responsible for driving the development and implementation of effective communication tools, ensuring that our colleagues stay informed, engaged, and connected. This role requires a strategic thinker with strong project management skills, a deep understanding of communication best practices, and a passion for creating a dynamic and user-friendly intranet experience.

Key Responsibilities/Duties – what you will be doing

Intranet Strategy and Development:

• Develop and implement the strategic vision for the intranet platform to support Point32Health’s internal communication goals.
• Collaborate with key stakeholders to define requirements for new features, enhancements and other requests.
• Maintain the product roadmap and backlog, aligning goals with organizational needs and industry best practices.
• Work with IT and technical teams to manage the technical aspects of the intranet platform, including integration, security, and performance.

Content Management:

• Collaborate with the Internal Communications team to align intranet initiatives with broader communication strategies.
• Work with internal teams to generate, curate, and manage content that is relevant, engaging, and aligned with organizational objectives.
• Ensure content is updated regularly and adheres to Point32Health’s brand and communication standards.

User Experience and Engagement:

• Analyze user feedback and intranet metrics to assess engagement levels and identify areas for improvement.
• Implement features and functionality that enhance user experience and drive higher engagement across the organization.

Support:

• Oversee the day-to-day management of the intranet platform, including serving as the primary point of contact for related inquiries and troubleshooting.
• Develop training materials and provide support to colleagues on effective use of the intranet..

Metrics and Reporting:

• Track and analyze intranet usage and engagement metrics to measure the effectiveness of the platform.
• Prepare and present reports to stakeholders, highlighting key insights and recommendations for improvements.

Qualifications – what you need to perform the job

Education:

• Bachelor’s degree in Information Management, Business, Communications or related field; or equivalent work experience

Experience:

• 2 years of experience managing intranet platforms, web-based applications or similar digital communication tools as a product owner, business analyst, or in a similar role.
• Strong project management skills with the ability to manage multiple priorities and deadlines. Experience working in an Agile environment preferred.
• Excellent written and verbal communication skills, with a keen eye for detail and accuracy.
• Experience working across various levels and departments to align goals while fostering an environment of collaboration.
• Proficiency in content management systems (CMS) and understanding of digital communication best practices.
• Experience using data analysis and metrics to drive decision-making and continuous improvement.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with the health insurance industry or a similar sector is a plus.

Compensation & Total Rewards Overview

Commitment to Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity

​Point32Health is committed to making diversity, equity, inclusion, accessibility and health equity part of everything we do—from product design to the workforce driving that innovation. Our Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity team's strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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