The Product Operations Coordinator is responsible for coordinating the services provided by the PMA Product Management and Development Department (PMD) to Old Republic Strategic Operating Companies (SOC's) that utilize the PMA writing companies for their business.
- Coordinate the onboarding process
- Define the services needed by each SOC and develop a plan to deliver those services
- Communicate service expectations to other members of the PMD team
- Maintain continuous communication with each SOC
- Familiarize each SOC with existing vendors, process and procedures and coordinate integration, including product or channel calibration
- Evaluate options for form repositories and assist each SOC with implementation
- Evaluate options to replace Record of Compliance and assist each SOC with implementation
- Coordinate access to PMA systems that provide policy writing support, including Policy Decisions and CIC
- Coordinate access to frequently accessed web portals, including APCIA, FMCSA, ISONet, Mozart, NCCI, ODEN, Reference Connect, state bureaus, Wolters Kluwer
- Publish best practices for rate, rule and form filings
- Coordinate assistance with the development, review and filing of rates, rules and forms
- Assist with the development of supplemental applications
- Provide applicable taxes, surcharges, and assessments
- Research competitor filings
- Respond to questions regarding regulatory compliance and issues specific to a line of business
- Respond to questions regarding cancellation, non-renewal and conditional renewal notices
- Coordinate responses to data calls and similar requests
- Coordinate ISO and workers compensation statistical reporting
- Coordinate access to PMA training materials
- Respond to PMA staff inquiries regarding products and policies sold by supported SOC's
- Assist Legal with securing Certificates of Authorities
- Assist Financial with implementing reinsurance bordereau processes
- Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards, and laws applicable to job responsibilities in the performance of work.
- Bachelor's Degree is preferred; high school degree is required.
- 5-10 years of insurance experience or technically related experience, or equivalent combination of education and experience is preferred.
- Experience filing rates, rules and forms for property and casualty lines of business
- Proficient in the application of commonly used reference materials and guidelines published by ISO, NCCI, independent rating bureaus, FMCSA, ODEN and Wolters Kluwer
- Experience working with managing general agents, program managers, or multiple operating companies
- Experience with non-admitted products beneficial
- Proficient in Microsoft Office suite and Adobe
- Ability to exercise independent judgement and decision making within assigned roles and responsibilities
- Ability to collaborate with various functional areas of the organization.
- Excellent verbal and written communication skills are necessary.
- Demonstrated sound customer service and interpersonal skills, with the ability to communicate effectively and clearly with several internal and external parties are essential.
- Demonstrates excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle multiple priorities simultaneously while meeting assigned deadlines.
- Proficiency in Excel is required.
What We Do
PMA Companies provides risk management solutions and services, specializing in workers’ compensation and offering property & casualty insurance, in the United States.
Headquartered in Blue Bell, PA, PMA Companies is a member of Old Republic Companies. Old Republic International Corporation (NYSE: ORI) is one of the nation’s 50 largest publicly held insurance organizations.
PMA Companies includes: PMA Insurance Group, specializing in workers’ compensation, and providing other commercial property & casualty insurance products; and PMA Management Corp. and PMA Management Corp. of New England, providing results-driven TPA and Risk Services specializing in workers’ compensation and liability.
We maintain a large client retention rate of 90% or higher and a client satisfaction rate of 96% per an independent survey. At PMA, we still build relationships the "old-fashioned way." Our clients know we care. They know we say what we do and do what we say. And they know that they can count on us to deliver tangible value to their business and to work passionately on their behalf.
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