Product Operations Analyst

Posted 4 Days Ago
Be an Early Applicant
6 Locations
In-Office
144K-216K Annually
Junior
Legal Tech • Software
Organize data. Discover the truth. Act on it.
The Role
Supports product launch processes, feedback and roadmap management tools, product-team operating rhythms, reporting, and process guidance. Identifies manual or inefficient workflows and implements AI-powered automations, workflow integrations, templates, and SOPs. Measures improvement outcomes and supports AI adoption across product discovery, requirements, and delivery. Collaborates with product managers and internal partners to improve operational consistency, scalability, and efficiency.
Summary Generated by Built In

Posting Type

Remote/Hybrid

Job Overview

WHO WE ARE
Relativity is a leading legal data intelligence company building technology that helps users organize data, discover the truth, and act on it with confidence. Our AI-powered, cloud platform, RelativityOne, transforms massive volumes of complex information into actionable insights for litigation, investigations, regulatory inquiries, data breach responses, and other high-stakes legal work where accuracy and trust are crucial.
The world’s largest law firms, corporations, and government agencies rely on Relativity’s legal AI software to securely surface and manage the most relevant and impactful information in their matters. Beyond our commercial impact, we are committed to expanding access to technology and supporting pro bono legal work.
WHAT WE DO
The Product Management team is looking for a Product Operations Analyst with strong communication, analytical, and collaboration skills, and a strong desire to help enable a high performing product management team. You will be responsible for supporting and optimizing the enabling tools and processes that help our product team collect and organize product feedback, prioritize and plan what to build next, and ensure successful feature releases. You will also help support and improve the department-level operating rhythms including recurring product ceremonies, reporting, and collaboration with other departments.
ABOUT THE ROLE
This role also carries a growing emphasis on AI fluency, systems thinking, and automation. As our product organization evolves how it works, you will help identify high-friction, manual work and apply AI tools and workflow automation to make our core processes more consistent, scalable, and efficient. Over time, there is significant opportunity for this role to take on deeper ownership of AI and automation initiatives across the product organization.
A successful candidate must be energized by building great products, collaborating with a diverse range of partners, optimizing team processes, deeply exploring data, and experimenting with new tools and technology to improve how teams work.

Job Description and Requirements

WHAT YOU’LL DO

  • Support and optimize our feature launch process and collaborate with internal partners to help ensure successful releases 

  • Administer and provide expert guidance for our tooling for product feedback and roadmap management 

  • Support product team operating cadence including request routing, coordinating high value content opportunities for department meetings, and maintaining high-quality internal process guidance and product roadmap presentation assets 

  • Identify opportunities to enable and empower product managers, including simplifying workflows and reducing operational overhead 

  • Identify high-friction, manual, or repetitive work across Product Ops processes such as planning, reporting, roadmap coordination, and internal communications, and prioritize opportunities to improve or automate it 

  • Design and implement practical automations using AI tools, workflow platforms, and system integrations, and improve process consistency and scalability through templates, SOPs, and reusable patterns 

  • Support the product organization’s adoption of AI-enabled ways of working across discovery, requirements, and delivery 

  • Measure the impact of process improvements and automations, and iterate based on adoption and outcomes 

WHAT WE’RE LOOKING FOR

Required

  • 2+ years of experience in technology, data analytics, product management, project management, or process/operations analysis 

  • Hands-on experience using AI tools such as Claude, ChatGPT, Gemini, or Copilot to streamline work, automate processes, and improve output quality 

  • Bachelor’s degree in business, computer science, data analytics, or related area of study 

Preferred

  • Energized by highly complex problems, systems, and interactions, with a systems-thinking mindset and a strong ability to spot inefficiencies and translate ambiguous problems into practical, scalable solutions 

  • Demonstrated understanding of product management and/or product operations disciplines 

  • Familiarity and comfort with data, including ability to use data to analyze and monitor process/operations health, set goals, back up assumptions, and track success 

  • Experience optimizing and scaling organizational processes 

  • Experience implementing automations using workflow platforms such as Power Automate, n8n, Zapier, Make, Workato, or similar, or building lightweight internal tools such as Slack apps, workflow bots, or Microsoft Power Platform solutions 

  • Basic familiarity with SQL is a bonus; familiarity with APIs, webhooks, or system integrations is a plus 

  • Experience using Productboard, Jira, and/or Confluence is a bonus 

  • Excellent written and verbal communication and presentation skills, including experience creating SOPs, templates, or enablement materials 

  • Detail-oriented, enthusiastic self-starter with ability to work both independently and in a team environment 

Benefit Highlights:
Comprehensive health, dental, and vision plans
Parental leave for primary and secondary caregivers
Flexible work arrangements
Two, week-long company breaks per year
Additional time off
Long-term incentive program
Training investment program

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

    Relativity is committed to competitive, fair, and equitable compensation practices.

    This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

    The expected salary range for this role is between following values:

    144 000 and 216 000PLN

    The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. 

    Required Skills:

    Communication, Customer Relationships, Data Analysis, Data Visualization, Market Research, Process Improvements, Product Management, Product Strategies, Project Management, Relationship Management

    Skills Required

    • 2+ years of experience in technology, data analytics, product management, project management, or process/operations analysis
    • Hands-on experience using AI tools such as Claude, ChatGPT, Gemini, or Copilot to streamline work, automate processes, and improve output quality
    • Bachelor's degree in business, computer science, data analytics, or a related field
    • Systems-thinking mindset and ability to identify inefficiencies and translate ambiguous problems into scalable solutions
    • Understanding of product management and/or product operations disciplines
    • Ability to use data to analyze and monitor process or operations health, set goals, validate assumptions, and track success
    • Experience optimizing and scaling organizational processes
    • Experience implementing automations with workflow platforms such as Power Automate, n8n, Zapier, Make, Workato, or similar
    • Experience building lightweight internal tools such as Slack apps, workflow bots, or Microsoft Power Platform solutions
    • Basic familiarity with SQL
    • Familiarity with APIs, webhooks, or system integrations
    • Experience using Productboard, Jira, and/or Confluence
    • Excellent written and verbal communication and presentation skills, including experience creating SOPs, templates, or enablement materials
    • Ability to work independently and collaboratively in a team environment

    Relativity Compensation & Benefits Highlights

    The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Relativity and has not been reviewed or approved by Relativity.

    • Leave & Time Off Breadth Time off options include discretionary time off and two company‑wide breaks each year, providing additional recharge time.
    • Healthcare Strength Health coverage includes comprehensive medical, dental, and vision plans, telehealth access, and wellness resources such as a Headspace subscription.
    • Parental & Family Support North America offers up to 12 weeks of fully paid parental leave, with comparable regional programs in EMEA and APAC.

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    The Company
    HQ: Chicago, IL
    1,550 Employees
    Year Founded: 2001

    What We Do

    At Relativity, we build innovative and comprehensive tools for making sense of unstructured data. When more people can find the facts in mountains of documents, emails, and texts, more legal and data-centric matters can be resolved equitably. Join us in our mission to help our customers organize data, discover the truth, and act on it. Relativity makes software to help users organize data, discover the truth and act on it. Its SaaS product, RelativityOne, manages large volumes of data and quickly identifies key issues during litigation and internal investigations. Relativity has more than 300,000 users in approximately 40 countries serving thousands of organizations globally primarily in legal, financial services and government sectors, including the U.S. Department of Justice and 198 of the Am Law 200. Relativity does not tolerate racism or discrimination of any kind. We do not accept unfair treatment of any person or group of people. We’re committed to advocating for change to make our world a more inclusive, just place.

    Why Work With Us

    We believe in our team members and we want to help you own your career as part of a community of values-driven people who help customers around the world solve complex data challenges. At Relativity, you’ll take on challenging work, but you’ll also partner with talented colleagues and pursue plenty of learning and development opportunities.

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