ABOUT THIS POSITION
The Product Marketing Coordinator is responsible for accelerating product growth by communicating value, championing our customers, and driving distribution. Instrumental in cross-functional go-to-market execution, the Product Marketing Coordinator ensures we effectively and consistently talk about the problems we’re solving.This specific role is aligned to our suite of Patient Financial Care solutions which empower patients along their care journey to understand what they owe and provide the tools to pay their healthcare bills on their own terms.
WHAT YOU'LL DO
- Manage the execution of various product launches across product, sales, marketing, and client operations.
- Ensure cross-functional collaboration and alignment for new product launches.
- Drive and optimize product adoption through partnering with client-facing teams to build and optimize external onboarding and training to ensure client success and satisfaction.
- Develop and maintain relevant internal and external documentation for various product features.
- Contribute to messaging and positioning frameworks by providing relevant research and solution-specific information.
- Have a deep understanding of the solution's functionality and overall value proposition.
- Serve as a resource for colleagues across and beyond marketing to address questions on functionality, competitors, positioning, and launch progress.
- Conduct competitive research to create and share broad understanding of feature-level comparisons.
- Conduct market research to understand and source compelling industry trends that will enhance the value and validity of our solutions.
- Partner with marketing on content creation that effectively portrays product value to our prospective buyers (e.g., blog posts, white papers).
- Monitor monthly analysis of product performance and identify potential trends and opportunities for product growth.
WHAT YOU'LL NEED
- Bachelor's Degree in Business or Marketing or equivalent experience
- 1+ years of product, marketing and/or commercial experience in a SaaS organization with demonstrated ability as a data driven problem solver
- Experience delivering marketing, product, and/or customer marketing initiatives
- Strong acumen of Microsoft Excel, PowerPoint, and Word
- Desire to learn new skills and product information
BONUS POINTS
- B2B2C experience
- Healthcare revenue cycle experience
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Skills Required
- Bachelor's Degree in Business or Marketing or equivalent experience
- 1+ years of product, marketing and/or commercial experience in a SaaS organization
- Experience delivering marketing, product, and/or customer marketing initiatives
- Strong acumen of Microsoft Excel, PowerPoint, and Word
Waystar Compensation & Benefits Highlights
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Leave & Time Off Breadth — Time off is described as generous, including PTO, numerous paid holidays, and flexible time off options that support work–life balance. Policies such as volunteer time off and flexible/unlimited PTO for some roles further expand usable leave.
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Healthcare Strength — Benefits include multiple medical plan choices with HSA company matching and access to mental‑health resources. Additional wellness perks and coverage options contribute to a comprehensive healthcare offering.
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Parental & Family Support — Paid parental leave and family‑planning benefits, including adoption and fertility support, are included. These elements are positioned as supportive of different life stages.
Waystar Insights
What We Do
Waystar harnesses the power of agentic AI, generative AI, and advanced automation to drive meaningful outcomes so providers reach peak financial performance and patients receive care with confidence. The Waystar platform is used by more than 1 million providers and supports over 60% of the U.S. patient population - and integrates with all major HIS and practice management systems. The financial and administrative challenges facing healthcare providers are daunting. Waystar’s technology platform simplifies and unifies healthcare payments across the revenue cycle. We empower healthcare organizations to automate manual work, gain insight into processes and performance, and ultimately collect more revenue. At Waystar, we know there’s a better, more efficient way forward. Let’s climb the mountain ahead of us to reach new heights in healthcare.
Why Work With Us
Our Waystar values serve as a compass to center our decisions, inspire action, and promote outstanding performance. We are dedicated to providing a diverse, inclusive workplace and fostering a shared sense of belonging.
Waystar Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
