Are you ready to shape the future of platform capabilities that power e-commerce operations across the region? Join our dynamic team as a Product Manager, where you will play a key role in driving scalable, reliable, and efficient solutions that support ZALORA’s business and operational needs across Southeast Asia.
This is an opportunity to work closely with cross-functional teams and lead the development of platform capabilities that enable better process efficiency, system integration, and business scalability.
WHAT WILL YOU DO
As the Product Manager, you will be responsible for shaping, managing, and continuously improving platform capabilities that support multiple business and operational functions. Your key responsibilities include:
- Platform Management: Own and manage the platform capabilities, ensuring they support business processes, operational workflows, system integrations, and user needs effectively.
- Cross-functional Collaboration: Work closely with internal stakeholders, engineering teams, business users, regional teams, and Brand Partners to understand needs, align priorities, and translate business objectives into scalable product solutions.
- Requirement Definition: Define clear business and product requirements, including functional and non-functional requirements, user stories, acceptance criteria, and process flows for the development team.
- Product Roadmap & Prioritization: Support the definition and management of the product roadmap, balancing business value, technical feasibility, operational impact, and delivery timelines.
- User Experience & Process Optimization: Continuously improve platform workflows, usability, and system efficiency to ensure the platform delivers measurable business value and supports operational scalability.
- Delivery & Stakeholder Management: Coordinate with engineering and business teams to ensure timely delivery of features, enhancements, and fixes, while maintaining clear communication with stakeholders (internal and external such as Brand Partners).
- Platform Scalability & Governance: Help ensure that new features and enhancements are designed in a scalable, reusable, and maintainable way to support current and future business needs.
WHAT WE ARE LOOKING FOR
- Product Management Experience: Prior experience in product management, platform management, business analysis, or technology project delivery.
- E-commerce or Platform Understanding: A good understanding of e-commerce, operational systems, platform workflows, or enterprise systems is preferred.
- Strong Analytical Skills: Ability to analyze business processes, identify gaps, define requirements, and propose practical product solutions.
- Detail-oriented Approach: Strong attention to detail and the ability to manage multiple requests, priorities, and stakeholders in a fast-paced environment.
- Agile Methodologies: Familiarity with agile software development practices, including Scrum, Kanban, sprint planning, backlog management, and user story creation.
- Stakeholder Management: Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders.
- Strategic and Practical Thinking: Ability to contribute to product roadmap planning while also being hands-on in requirement gathering, issue clarification, and delivery follow-up.
- Ownership Mindset: Proactive, accountable, and comfortable driving topics from problem discovery through to solution delivery.
WHAT WE OFFER
- The unique opportunity to have a serious impact on a growing organisation
- A dynamic working environment shaping the face of fashion e-commerce in growth markets
- Work closely with a global talent pool with international mindset
- Best practice scaled agile engineering
- Amazing office and great culture! Massage chairs, table tennis, video game room, quarterly team events, yearly company trip, end of the year party
- Hybrid working environment.
- Clear career progression plan and support
- Macbook or laptop when you start
- Social insurance, medical insurance & health insurance
- 13th month salary
- 15 days of annual leave, 30 days of sick leave/mental health, 1 day of occasion leave
If you are a product manager who enjoys working on scalable platform solutions, collaborating with cross-functional teams, and turning business needs into impactful product capabilities, we would love to hear from you.
Skills Required
- Prior experience in product management or platform management
- Good understanding of e-commerce and operational systems
- Strong analytical skills to analyze business processes
- Strong attention to detail
- Familiarity with agile software development practices
- Strong communication skills for stakeholder management
- Ability to contribute to product roadmap planning
- Proactive and ownership mindset
What We Do
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million monthly visits. With an extensive collection of top international and local brands, ZALORA is a curated platform, featuring all the things shoppers love in one place. Customers can discover authentic products from over 3000 brands across categories, from apparel, shoes, accessories, beauty, pre-loved, and lifestyle, including essentials and home & living products. As a customer-first brand, ZALORA is powered by a team of committed innovators, providing a seamless shopping experience across mobile, tablet, and desktop. With a broad network of logistical service, ZALORA is known for speedy and reliable deliveries, as well as offering multiple payment methods, including cash-on-delivery across its markets. ZALORA provides up to 30-day free returns and free delivery after a certain spend. ZALORA continues to delight shoppers with their unlimited next-day delivery subscription, ZNow, and give customers more value with ZALORA’s signature Cashback programme. ZALORA also made it easier for shoppers to buy products based on their style inspiration with ZALORA’s visual search function, Complete the Look and Get the Look feature! ZALORA prides itself to be an industry enabler through innovations like our data analytics platform, TRENDER, that provides brand partners valuable insights and 1SS (One-stock solution) a modular multi-channel e-commerce fulfillment service, allowing brand partners to consolidate their stocks in ZALORA’s e-fulfillment centres. Putting the customers and brand partners at the centre of our innovation, ZALORA is the online destination that connects everyone to the limitless world of e-commerce.
