The Product Manager is responsible for defining, prioritising, and delivering Managed Services & SaaS Operations capabilities that improve customer satisfaction, operational performance, and business outcomes. The role acts as the bridge between business, operations, and technology, translating strategy and customer needs into a clear roadmap and measurable delivery.
Key Responsibilities- Own the vision, strategy, and roadmap for Managed Services & SaaS Operations delivery platforms.
- Act as the voice of the customer within DevOps and service delivery teams.
- Manage and prioritise the DevOps backlog to balance feature delivery, service quality, and technical debt.
- Collaborate cross-functionally with engineering, operations, product, sales, and support teams.
- Drive service innovation, automation, and continuous improvement.
- Define and monitor service KPIs, SLOs, and operational performance metrics.
- Oversee delivery of service enhancements and operational process improvements.
- Communicate service performance, adoption, and outcomes through dashboards and reporting.
- 5+ years’ experience in solution management, service delivery, or Managed Services / SaaS operations.
- Strong understanding of IT service management frameworks (e.g. ITIL).
- Experience owning and delivering service-oriented or platform solutions.
- Ability to translate business objectives into actionable technical requirements.
- Excellent stakeholder management, communication, and prioritisation skills.
- Experience working with SaaS, cloud platforms, and Agile delivery models.
- Degree in a relevant discipline or equivalent professional experience.
- Desirable certifications: CSPO, ITIL Foundation, PMP; experience in enterprise or regulated environments.
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
Top Skills
What We Do
InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business.
Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries.
What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running.
If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.
Why Work With Us
Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.
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InterSystems Teams
InterSystems Offices
OnSite Workspace
For the first 3 or 6 months (experience and role dependent), we ask our employees to work in the office 5 days a week. After that time, our employees receive 24 work from home Fridays to use at their discretion throughout the year.
