Role Overview
The Global Delivery Leader will own the strategy, architecture, and global execution of InterSystems’ cloud-native Service Delivery Platform. This platform—built on Kubernetes and Spectro Cloud—underpins all SaaS and Managed Services delivery for InterSystems IRIS and the broader portfolio across private datacenters and public cloud providers.
This role is accountable for leading globally distributed engineering and operations teams that design, build, and run a highly available, secure, and scalable platform spanning InterSystems datacenters, AWS, Azure, and GCP. The Director will be responsible not only for operational excellence, but also for the cloud architecture, automation frameworks and software-driven operational model required to deliver IRIS as a truly global, cloud-native managed service.
Key Responsibilities
Platform Ownership & Cloud Architecture
- Own the end-to-end architecture and global operation of the InterSystems Service Delivery Platform, spanning Spectro Cloud, Kubernetes, Cilium, Helm, and multi-cloud infrastructure services.
- Define and evolve a cloud-first reference architecture supporting consistent, secure, and resilient service delivery across InterSystems datacenters and public cloud regions.
- Act as the senior technical authority for Kubernetes platform strategy, multi-cloud design, and runtime operational patterns.
Engineering-Led Operations & Automation
- Drive a platform engineering and SRE operating model, where infrastructure and operations are delivered through software, automation, and repeatable pipelines.
- Establish Infrastructure as Code (IaC) standards and practices using Terraform, Helm, and GitOps-based workflows to ensure deterministic, auditable platform deployments.
- Partner with Product Engineering and Cloud Engineering to define CI/CD pipelines, deployment automation, and lifecycle management for IRIS and supporting services.
- Ensure platform changes are engineered, tested, versioned, and rolled out with the same rigor as application software.
Reliability, Scale & Observability
- Define and enforce service-level objectives (SLOs), error budgets, and operational KPIs across regions and clouds.
- Lead the evolution of observability and telemetry using Coralogix and complementary tooling to enable full-stack visibility, proactive detection, and automated remediation.
- Establish mature incident response, problem management, and continuous improvement processes aligned with SRE best practices.
Security, Compliance & Risk
- Partner with Global Security, Compliance, and Risk teams to ensure platform architecture and operations meet regulatory, data protection, and access control requirements.
- Ensure security is embedded by design across Kubernetes, cloud infrastructure, CI/CD pipelines, and operational tooling.
Financial Stewardship & Growth Enablement
- Own capacity planning, scaling strategies, and cross-cloud cost management, balancing reliability, performance, and financial efficiency.
- Enable rapid global growth of Managed Services and SaaS offerings through standardized, scalable platform capabilities.
Leadership & Organizational Development
- Lead and grow a globally distributed organization of platform engineers, SREs, and operations leaders.
- Build a culture of accountability, technical excellence, and continuous learning.
- Serve as a senior leader within Managed Services, influencing cross-functional strategy and representing platform operations at the executive level.
Qualifications & Experience Required
- 15+ years of experience in cloud infrastructure, platform engineering, SRE, or large-scale distributed systems, including senior leadership roles with global scope.
- Proven success designing and operating Kubernetes-based platforms at enterprise or SaaS scale, supporting mission-critical customer workloads.
- Deep hands-on experience with AWS, Azure, and/or GCP, including networking, compute, storage, identity, and security architectures.
- Strong background in Infrastructure as Code and automation, with practical experience using Terraform, Helm, GitOps, and CI/CD platforms.
- Demonstrated ability to lead organizations that build software to operate infrastructure (platform engineering mindset).
- Experience with observability ecosystems such as Coralogix, Datadog, Prometheus, Grafana, or equivalent.
- Strong understanding of high availability, disaster recovery, multi-region design, and data platform operations.
- Track record of leading large, globally distributed teams and driving operational transformation.
- Exceptional communication and executive presence, with the ability to influence across engineering, product, security, and leadership teams.
- Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent practical experience.
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
Top Skills
What the Team is Saying
What We Do
InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business. Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries. What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running. If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.
Why Work With Us
Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.
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InterSystems Teams
InterSystems Offices
OnSite Workspace
For the first 3 or 6 months (experience and role dependent), we ask our employees to work in the office 5 days a week. After that time, our employees receive 24 work from home Fridays to use at their discretion throughout the year.
