Define an integrated system strategy aligned with business growth and multi-center expansion.
Build and manage a 12-month roadmap for all back-office and operational platforms.
Identify opportunities for automation, efficiency improvements, and cost optimization.
Prioritize initiatives based on business impact, scalability, and operational urgency.
Partner with Operations, Sales, Academic, and Finance teams to understand pain points and workflows.
Translate business needs into clear functional and technical requirements.
Define project scope, cost estimates, timelines, and success metrics.
Design scalable workflows that improve data accuracy, visibility, and reduce manual work.
Evaluate, select, and manage vendors for CRM, LMS, ERP, scheduling, and reporting tools.
Lead RFx processes (RFI, RFP, RFQ) and vendor negotiations.
Define SLAs and ensure delivery quality, timelines, and system reliability.
Oversee system integration, testing, deployment, and data migration.
Manage upgrades, enhancements, and ongoing vendor performance.
Lead system rollouts across all education centers.
Develop training materials, SOPs, and user guides for staff.
Drive change management to ensure high adoption and user engagement.
Collect feedback and iterate to improve usability and workflows.
Establish standardized data structures across systems (students, teachers, sales, finance).
Enable automated dashboards and reporting for operational and financial performance.
Analyze data to identify bottlenecks and propose process improvements.
Continuously optimize system configurations based on analytics and user feedback.
Ensure data privacy and compliance for student and parent information.
Define and manage access control, authorization levels, and audit trails.
Collaborate with IT and HR on system security, permissions, and governance.
Bachelor’s degree in Information Systems, Business, Engineering, or related fields.
3–6+ years of experience as a Product Manager, Business Systems PM or Operations Tech PM.
Strong experience managing internal systems such as CRM, LMS, ERP, scheduling, or finance tools.
Experience working with multi-location or service-based businesses (education, healthcare, retail, or F&B is a plus).
Proven experience managing vendors and third-party system implementations.
Strong product management fundamentals: roadmap planning, prioritization, and lifecycle management.
Excellent requirement-gathering and process-mapping skills.
Solid understanding of system integration, data structures, and reporting.
Analytical mindset with the ability to translate data into operational improvements.
Strong stakeholder management and cross-functional collaboration skills.
Comfortable driving change management and user adoption.
Able to balance strategic thinking with hands-on execution.
Top Skills
What We Do
In 2020, Seven Retail was established as a House of Brands, integrating multiple business units under one cohesive strategy for lifestyle, F&B and education. Each new venture is meticulously crafted to become a leader in its category, maintaining the company's commitment to quality, accessibility, and aggressive innovation.
We are on a mission to make high-quality, exceptional lifestyle experiences accessible, helping people get more out of their paycheck so everybody can experience a higher standard of living.
Over 200 outlets to date with +1 new store added every other day. Creating several new brands into new categories every single year.
We rapidly iterate, constantly reinvent, and obsessively experiment when it comes to product innovation and consumer experience.
Check out our website and come experience our brands for yourself!
