The Role
Own a defined product or workflow from customer discovery through delivery, adoption, measurement, and continuous improvement. Responsibilities include researching user needs, defining problems and outcomes, prioritizing opportunities, developing roadmaps, coordinating Engineering and Design, sequencing releases, supporting pilots and rollouts, measuring results, and managing dependencies across hardware, firmware, software, data, integrations, installation, and service. The role also requires attention to security, privacy, safety, accessibility, responsible AI, supportability, and risk management.
Summary Generated by Built In
Who are you :
- You are a customer-focused, outcome-driven Product Manager who connects customer problems, business priorities, and technology to deliver meaningful, measurable product outcomes. You combine strong discovery, analytical judgment, and commercial and technical fluency to make evidence-based decisions, prioritize opportunities, and balance customer value, business impact, and technical feasibility.
- You would own a defined product or workflow, working with Engineering and Design from discovery through adoption and results.
- You collaborate closely with Engineering, Product Design, and cross-functional stakeholders, bringing clarity to product decisions and maintaining accountability from discovery through delivery, adoption, and continuous improvement.
Key Responsibilities :
1. Customer discovery and problem definition
- Learn from users, buyers, operators, installers, integrators, and support teams. Combine research with usage, field, market, and commercial evidence.
- Define the problem, intended outcome, baseline, assumptions, and boundaries of the work. Test value, usability, feasibility, viability, and adoption assumptions with Design and Engineering.
2. Product direction and prioritization
- Translate product direction into focused priorities and a roadmap connected to outcomes.
- Compare options using customer value, business impact, uncertainty, dependencies, risk, and lifecycle cost. Make or recommend continue, change, pause, or stop decisions within your mandate.
- Communicate intended behaviour, scope, trade-offs, and success measures clearly while Engineering and Design own their professional decisions.
3.Delivery, adoption, and measurement
- Work with partners to sequence useful increments and prepare pilots, rollout, instrumentation, customer enablement, and support.
- Review customer use and results after release. Investigate adoption barriers, distinguish evidence from assumptions, and update priorities based on learning.
4. Complete solutions and responsible ownership
- Account for relevant device, firmware, software, data, integration, installation, and service dependencies. Reuse existing capabilities where appropriate.
- Consider reliability, security, privacy, safety, accessibility, responsible AI, supportability, upgrades, and migration with specialists.
- Keep material decisions and learning understandable and raise risks or commitments beyond your authority promptly.
Skills and Competencies :
- Discovery and product thinking: Conduct research, frame problems, develop value hypotheses, design experiments, define scope, and prioritize opportunities.
- Analytical judgment: Establish baselines and success metrics, interpret qualitative and quantitative evidence, acknowledge uncertainty, and avoid unsupported causal conclusions.
- Technical and commercial fluency: Assess feasibility, system dependencies, adoption, business viability, and support implications in collaboration with technical and business specialists.
- Communication and collaboration: Articulate clear product intent, document decisions concisely, navigate constructive disagreement, and escalate risks and blockers in a timely manner.
- Trust and responsible data use: Safeguard sensitive information, anticipate the consequences of failure, validate AI-assisted outputs, and involve accountable specialists when needed.
Skills Required
- Customer discovery and product thinking, including research, problem framing, value hypotheses, experiments, scope definition, and opportunity prioritization
- Analytical judgment, including establishing baselines and success metrics and interpreting qualitative and quantitative evidence
- Technical and commercial fluency, including assessing feasibility, dependencies, adoption, viability, and support implications
- Clear communication and cross-functional collaboration with Engineering, Product Design, and business stakeholders
- Ability to document decisions, navigate disagreement, and escalate risks and blockers
- Responsible data use and ability to safeguard sensitive information and validate AI-assisted outputs
- Experience considering reliability, security, privacy, safety, accessibility, supportability, upgrades, and migration
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The Company
What We Do
Matrix Comsec is an India-based technology company established in 1991 that develops and manufactures enterprise-grade security and telecom solutions. Its portfolio includes IP video surveillance systems, network cameras, video management software, network video recorders, access-control systems, time-attendance systems, and telecom products. Matrix focuses on cybersecure, integrated, scalable technologies for modern businesses and enterprises, with solutions designed, developed, and manufactured in India.
