Make your mark by shaping products used across a global enterprise, tackling meaningful and complex challenges at scale. Join a collaborative, cross-functional team delivering high-impact initiatives with global partners while expanding your product and technical leadership. Gain hands-on exposure to applying artificial intelligence to real product and delivery challenges, improving customer outcomes and operational performance.
As a Technical Product Manager (Vice President) within the Global Capture and Control Product team within the Enterprise Communication Platforms organization, you will be responsible for contributing to the long-term strategy, roadmap, and delivery of Voice Recording, business controls, and applied artificial intelligence products as part of the Global Capture and Control Product team within the Enterprise Communication Platforms organization. You will drive engagement with customers and stakeholders and partner with agile, multi-functional global development teams to deliver outcomes. You will translate business, user, and control needs into clear requirements and measurable delivery plans. You will communicate product direction, progress, risks, and decisions to stakeholders and senior leadership.
The global development teams supporting this role are based in New Jersey, Bengaluru, Hyderabad, London, Columbus, and Plano and work collaboratively in an agile operating model. This role focuses on turning customer and stakeholder needs into delivered capabilities across compliant capture, control-focused features, and applied artificial intelligence enhancements. Success requires strong product execution, stakeholder management, and comfort operating across a global, multi-team environment.
Job Responsibilities
- Contribute to product vision, strategy, roadmaps, and priorities aligned to business, customer, and team objectives.
- Lead discovery through stakeholder engagement and user research.
- Turn business, user, and control needs into product requirements, specifications, epics, stories, and acceptance criteria.
- Partner with agile development teams to manage backlogs, plan releases, resolve dependencies, and deliver features.
- Define and track measures for adoption, customer experience, quality, delivery, and operational outcomes.
- Communicate product direction, progress, risks, and decisions to stakeholders and senior leadership.
- Build customer and partner relationships to validate priorities, gather feedback, and improve the product experience.
- Identify opportunities to apply generative-AI and agent-based workflows across customer experiences, product capabilities, and delivery workflows.
- Lead assigned programs across teams and departments.
Required qualifications, capabilities and skills
- 5+ years of product management experience delivering enterprise software or application capabilities.
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical discipline, or equivalent practical experience.
- Proven record of defining product roadmaps, leading discovery and user research, and translating insights into clear requirements and documentation (specifications, user stories, acceptance criteria, reports).
- Strong agile delivery background, partnering with development teams to prioritize backlogs, plan releases, and deliver features across a large, complex, global organization.
- Working knowledge of applying generative artificial intelligence, agent-based workflows, and artificial intelligence–assisted development to product and application capabilities.
- Experience delivering secure, enterprise-grade cloud applications, including integration and delivery considerations.
- Strong communication and presentation skills, with a proactive, collaborative approach, sound judgment, and comfort operating in an evolving environment.
Preferred qualifications, capabilities and skills
- Understanding of financial-services controls, risk, compliance, and regulatory requirements affecting digital communications.
- Ability to define application programming interfaces, integrations, and developer-facing product capabilities.
- Experience with communication platforms or compliant recording and governance for digital communications, such as NICE, Verint, Dubber, Smarsh, Global Relay, Microsoft Purview, Proofpoint.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- 5+ years of product management experience delivering enterprise software or application capabilities
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related technical discipline, or equivalent practical experience
- Experience defining product roadmaps, leading discovery and user research, and translating insights into requirements and documentation
- Strong agile delivery experience prioritizing backlogs, planning releases, and delivering features across a complex global organization
- Working knowledge of generative artificial intelligence, agent-based workflows, and AI-assisted development
- Experience delivering secure, enterprise-grade cloud applications, including integration and delivery considerations
- Strong communication and presentation skills, proactive collaboration, sound judgment, and comfort operating in an evolving environment
- Understanding of financial-services controls, risk, compliance, and regulatory requirements affecting digital communications
- Ability to define APIs, integrations, and developer-facing product capabilities
- Experience with communication platforms or compliant recording and governance tools such as NICE, Verint, Dubber, Smarsh, Global Relay, Microsoft Purview, or Proofpoint
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical coverage and wellness resources, including mental-health support and wellness incentives, are described as comprehensive and accessible; feedback suggests income-based contributions help keep care affordable.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% of eligible pay, plus additional employer contributions in some cases, is highlighted as a strong pillar of financial security. Feedback suggests this structure is a notable advantage of the total rewards package.
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Parental & Family Support — Up to 16 weeks of paid parental leave for all parents, along with fertility, adoption, surrogacy, childcare, and family-support resources, signals a family-forward approach. Feedback suggests these programs are a standout feature of the package.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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