Product Manager

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

• Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.

• Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.

• Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

Job Title: Product Manager

Location: Tokyo, Japan

Languages Required: English and Japanese

Work Style: Hybrid (combination of office in Tokyo and remote work)

Industry: Telecommunications

Position Overview:

We are seeking an experienced Product Manager to join our Product team. In this role, you’ll work cross-functionally with engineering, design, marketing, and sales teams to define product vision and ensure successful product delivery that meets customer and business needs. Product work includes both 0-1 initiatives and scaling existing products. You will be responsible for writing product plans, understanding market trends and customer preferences, reporting on key performance indicators, and product strategy. 

This position reports to the Head of Product for Japan. Product Managers, UX Designers, User Researchers, and Data Analysts are located in Japan. This role requires collaboration with international teams in locations such as Singapore, India, and Sri Lanka. Working hours are JST.

Key Responsibilities:

• Product strategy

• Cross-functional collaboration

• Product development

• Metrics and Analytics

• Risk management

• Stakeholder management

Qualifications:

• Minimum 5 years of experience in Product Management, preferably in customer-facing tech companies.

• Proven track record of successfully delivering consumer products that have achieved market success.

• Ability to write consistent and clear documents and presentations.

• Excellent communication skills in both English and Japanese, with the ability to collaborate effectively with stakeholders and other teams.

• Familiarity with KPIs relevant to the telecommunications industry, such as churn rate, NPS, and ARPU.

• Ability to work independently and manage multiple tasks in a hybrid work environment.

• Strong project management and organizational skills.

• Bachelor’s degree in business, computer science, or related field. MBA is a plus.

• Experience in the telecommunications industry is a plus.

Work Hours:

• Core hours are 9:30 AM to 6:30 PM JST.

• Hybrid work arrangement, combining office presence in central Tokyo and remote work.

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles’ Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.