Jobs at Circles (circles.co)

Build and support scalable backend features, services, reusable libraries, and technology platforms. Own service delivery, reliability, security, scalability, observability, testing, incident resolution, and operational readiness. Develop RESTful microservices, manage cloud-based applications, drive engineering best practices, and provide L3 support. Collaborate with product and business stakeholders while mentoring engineers, removing technical blockers, and ensuring milestones, service-level objectives, and software quality standards are achieved.

Quality Assurance Interns collaborate with development teams, design and execute functional and regression tests, create automated test scripts, track software defects, and improve testing frameworks and processes. The role provides hands-on experience in software testing and automation over an eight-month internship.

Manage day-to-day HR operations across the employee lifecycle, including onboarding, employee changes, exits, records, HR queries, benefits, compliance, reporting, and employee relations documentation. Coordinate with payroll, finance, IT, facilities, vendors, HR business partners, and centers of excellence. Support HR projects, process improvements, policy implementation, and HR systems while maintaining accuracy, confidentiality, and strong stakeholder communication.

Provides first-line voice, chat, email, and social media support to resolve customer concerns efficiently. Handles voicemail callbacks, difficult customers, and issues involving deliveries, orders, networks, apps, and billing. Collaborates with cross-functional teams on challenging cases and performs ad hoc callback tasks while maintaining empathy, accuracy, and service excellence.

Manage end-to-end customer service operations across in-house and BPO partners, owning daily/weekly/monthly KPI performance (CSAT, AHT, FCR, productivity). Conduct attendance checks, workforce planning, budget adherence, performance reviews, escalations handling, process improvements, training rollouts, and collaborate cross-functionally to drive customer satisfaction and operational efficiency.

Execute SEO and content strategies for a digital telco brand in the MENA region. Responsibilities include keyword research, technical SEO, site audits, content creation and optimization, internal linking, schema, GenAI visibility, content gap analysis, performance reporting, and collaboration with engineering and marketing teams. The role tracks organic KPIs using analytics and SEO tools while supporting product launches and ongoing content improvements.

Manage professional services procurement, vendor relationships, contract lifecycles, strategic sourcing, spend optimization, rate cards, and supplier performance. Lead negotiations, RFPs, compliance, risk assessments, governance, and contract administration while partnering with Legal, Finance, IT, and Engineering. Analyze spending, support budgeting, establish KPIs and SLAs, and optimize staffing agency and contingent labor procurement across the organization.

The job posting provides company background, privacy information, and application instructions for an Accountant position, but does not include specific responsibilities, qualifications, technologies, compensation, travel requirements, or clearance requirements.

Lead the end-to-end commercial strategy for a new digital telco brand in MENA. Own revenue growth, pricing, customer value management, monetization, commercial partnerships, business modeling, profitability, and P&L levers. Develop offers, bundles, and go-to-market strategies while leading negotiations and collaborating with product, marketing, finance, and operations teams. The role requires building a commercial engine in a greenfield environment and driving customer acquisition, retention, and profitable growth.

Supports product strategy, roadmap execution, feature delivery, and continuous improvement for digital consumer products in MENA. Tracks acquisition, engagement, retention, and product KPIs; conducts market and customer research; analyzes behavioral data using SQL, Excel, and dashboards; recommends feature and customer-experience enhancements; and partners with design, engineering, marketing, and commercial teams. The role also supports AI-powered product innovation and data-driven prioritization in agile, test-and-learn environments.

Develop and enhance backend features for a global telecommunications SaaS platform. Write automated unit, integration, and journey tests; produce performant, secure, scalable code; participate in research and design discussions; document APIs and architecture; incorporate code review feedback; and troubleshoot production issues to meet customer SLAs. The role requires backend development experience, database knowledge, software design patterns, teamwork, and communication skills.

Serves as the strategic link between global telco clients, market intelligence, and the platform product team. Advises executive clients on platform capabilities, synthesizes cross-market trends and customer needs, defines scalable capability roadmaps, partners with product managers on prioritization, and leads global go-to-market enablement and adoption. The role requires deep telco consumer product expertise, platform architecture knowledge, strategic analysis, and strong executive influence.

Analyze Japanese social media, marketing, customer, and business data to identify sentiment, trends, acquisition opportunities, funnel performance, retention, revenue, and brand insights. Build KPI dashboards and conduct cohort, funnel, attribution, segmentation, creative, and text-mining analyses. Translate findings into actionable recommendations for marketing, creative, product, and business teams serving Japanese consumers.

Leads product strategy focused on subscriber growth for Circles, a global technology company delivering SaaS platforms and digital telecommunications experiences. The provided description does not include specific responsibilities or qualification details.

Coordinate a large-scale subscriber migration programme across technical, operational, commercial, customer, and partner workstreams. Establish governance, integrate readiness plans, manage dependencies, risks, issues, actions, and decisions, and provide transparent reporting. Liaise with the recipient network provider, coordinate migration tranches and execution checkpoints, facilitate escalations, and oversee post-migration stabilisation, closure, lessons learned, and follow-up actions.

Manage full-set accounting for assigned countries, including journal entries, intercompany transactions, fixed assets, bank reconciliations, tax reporting, statutory statements, audit schedules, and month-end and year-end close using Oracle Fusion. The Accountant will improve closing processes, maintain controls and procedures, investigate discrepancies, collaborate with business units, and support Group Finance projects.

Own Jetpac’s social media presence across Instagram, Facebook, and emerging platforms. Develop the long-term strategy, publish daily content, manage campaigns, build community engagement, identify growth opportunities, and integrate organic and paid marketing. Track KPIs, analyze performance, report insights to leadership, and collaborate with creative, performance marketing, and cross-functional stakeholders to strengthen the brand across global markets.

Lead and mentor an engineering team while defining technical roadmaps, managing hiring and resource allocation, and overseeing project delivery. Build and optimize enterprise applications using Java Spring and React, review code, diagnose performance issues, and provide technical guidance to cross-functional teams and clients. The role requires strong experience with APIs, SQL and NoSQL databases, cloud platforms, Agile/Scrum, and engineering team management.

Drive engineering delivery governance, vendor and contract management, budget and KPI reviews, process optimization, issue resolution, and resource capacity planning. Partner with Engineering, PMO, Finance, Procurement, and vendors across distributed teams to improve execution, standardize processes, track risks and renewals, and provide actionable reporting to leadership.

Lead and mentor an engineering team while defining technical roadmaps, managing hiring and resource allocation, and overseeing project delivery. Build and maintain enterprise applications using Java Spring and React, guide cross-functional requirements, conduct code reviews, troubleshoot performance issues, and provide client-facing technical leadership. The role combines hands-on software engineering with people management and strategic technical oversight.