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Product ManagerPRIMARY PURPOSE:
The Product Manager represents the “voice of the client” by maintaining and prioritizing the product backlog that maximizes business value. This position translates client needs into clear, actionable requirements. The Product Manager will solicit stakeholder input and feedback to inform product decisions and partners closely with the development team to balance functional outcomes with technical feasibility, manage dependencies, and support predictable delivery.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Set product vision & roadmap
- Performs external and internal discovery to identify client needs, market opportunities, and business priorities, incorporating technical constraints, platform standards, and architectural considerations into product direction.
- Collaborates with Operations, Sales, and Product leadership to ensure strategic alignment, secure sign‑off on key business decisions, and balance functional and technical tradeoffs.
- Works with the Product Director to adjust scope, sequencing, and roadmap decisions, ensuring product functionality aligns with both business outcomes and technical feasibility.
- Defines product outcomes (OKRs), represents the “voice of the client,” and communicates roadmap progress, risks, and dependencies to stakeholders.
Oversee, coordinate & support development work
- Estimates effort required to complete requests and allocates capacity accordingly.
- Partner with Product Management and stakeholders to define business and functional requirements and gather necessary inputs.
- Defines user stories, acceptance criteria and prioritizes backlog to meet sprint goals.
- Ensures product strategy, requirements, and priorities are well understood and effectively communicated to development teams, including through intake processes.
- Understands and helps coordinate intra‑team and external dependencies as applicable.
- Collects, tracks, and reports KPI data to support Product Group OKRs and monitor performance metrics such as efficiency and quality.
- Represent the development team in work related to core delivery, non‑functional requirements, and technical initiatives (e.g., maintenance, support, and technical debt).
- Participates in sprint ceremonies and evaluation meetings (e.g., planning, reviews, retrospectives).
- Contributes to or author IT and product documentation as needed.
Tactical
- Maintains a holistic understanding of business processes and internal system configurations impacting the product and evaluates technical implications of proposed changes.
- Assesses business process changes and system impacts to ensure features can be implemented effectively and sustainably.
- Serves as a primary contact for stakeholders, ensuring clear communication of requirements, risks, assumptions, and delivery decisions.
- Provides product expertise, consultation, and support for release readiness, lifecycle management, and continuous improvement activities.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
- Performs other duties as assigned.
- Travel as required.
QUALIFICATIONS
Education & Licensing
Bachelor's degree from an accredited college or university preferred. Licenses as needed.
Experience
Eight (8) years’ experience in product strategy, product management or requirements intake role.
Experience with agile development is strongly preferred.
Skills & Knowledge
- knowledge of agile methodologies and tools and experience writing and managing user stories
- Cross‑functional collaboration, with the ability to build productive relationships with technical and non‑technical partners
- business and technology acumen, including understanding customer needs, technical concepts, and business strategy
- Effective communication skills, encompassing clear verbal, written, and presentation communication with diverse stakeholders
- Analytical and problem‑solving skills, with the ability to interpret data, assess tradeoffs, and inform decisions
- Organizational and time management skills, enabling prioritization of work, management of competing demands, and reliable delivery
- Leadership and influence skills, including people management, negotiation
- Professional execution and accountability, including producing quality written outputs, working effectively in team environments, and meeting or exceeding performance expectations
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.Skills Required
- Bachelor's degree from an accredited college or university
- Licenses as needed
- Eight (8) years' experience in product strategy, product management or requirements intake role
- Experience with agile development
- Knowledge of writing and managing user stories
- Cross-functional collaboration with technical and non-technical partners
- Business and technology acumen
- Effective verbal, written, and presentation communication
- Analytical and problem-solving skills, ability to interpret data
- Organizational and time management skills
- Leadership and influence skills, including people management and negotiation
- Professional execution and accountability producing quality written outputs
Sedgwick Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sedgwick and has not been reviewed or approved by Sedgwick.
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Leave & Time Off Breadth — Generous paid time off and paid holidays are emphasized, with PTO accruals increasing with tenure. Paid parental leave and caregiver support further expand time-off coverage.
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Healthcare Strength — Medical, dental and vision coverage is complemented by telemedicine and a personal health concierge. Wellbeing supports such as diabetes and weight-management programs, fertility services, and robust mental-health access (coaching, therapy, psychiatry) broaden care.
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Parental & Family Support — Paid parental leave and caregiver support are offered alongside family-forming resources. Fertility services and adoption assistance reinforce family-oriented benefits.
Sedgwick Insights
What We Do
From our modest beginnings as a regional claims administrator, Sedgwick has grown into a leading global provider of technology-enabled risk, benefits and integrated business solutions with 31,000+ colleagues, located across 80 countries. Through innovative product development, organic business development and strategic acquisitions, Sedgwick’s offerings continue to evolve beyond claims processing to meet the current and future needs of our clients. Our approach to delivering quality service in areas such as workers’ compensation, liability, property, disability and absence management goes far beyond just managing claims—we aim to simplify the process and reduce complexity, making it easy and effective for everyone involve.
Why Work With Us
We stay tuned into what our colleagues want and need and deliver a world-class colleague experience that demonstrates how much we value their unique contributions to our business. You’ll see and feel what it’s like to work for a company that’s committed to doing the right thing – for those we serve, for our planet and for each other.
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