Product Manager - Technical II, Marketing Technology

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Product Manager - Technical II, Marketing Technology

Product Manager - Technical II would be responsible for the following activities:
• Developing product strategy that defines roadmap objectives, derived from business needs, regional market opportunities, and technology trends
• Using the Working Backwards method, decomposing business requirements and customer experiences into features and user stories that drive the product roadmap
• Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind business requirements
• Effectively articulating requirements with engineering teams and business partners
• Acts as the voice of the business customer and accountable for the product roadmap
Responsibilities
• Coordinates across stakeholders to collect and identify feature-level development opportunities
• Elicits and decomposes business requirements into user stories and technical requirements
• Contributes to defining the product roadmap, prioritizing the backlog while defining the acceptance criteria for user stories
• Recommends trade-off decisions on product features /backlog items based on data/insights
• Owns and manages product documentation ensuring features and associated documentation are clear and easily consumable by engineering teams
• Makes use of user research, metrics and competitive analysis to understand the product and business needs and to inform the backlog
• Coordinates with interdependent teams on product requirements
• Works closely with design on the user experience
• Continuously monitors feature development adjusting throughout implementation as needed
• Reviews product demo against acceptance criteria for the feature set
• Prepares launches and monitors product performance, adoption, and operational health for feature sets
• Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature
• Stays aligned with GTM plans for the feature set
• Identifies issues that will keep the product features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues
All About You
• Passion for marketing and driving customer impact
• A curious problem-solver, who uses both quantitative and qualitative methods to inform decision making
• Ability to collaborate with cross functional teams such as engineering, design, and internal business stakeholders
• Ability to articulate requirements to engineering teams
• Influence skills to drive results
• Experience in product management and creating features that make an impact

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.