Position Summary
The Product Manager of Platforms and Data Services (PDS) in Australia and New Zealand is a key and strategic role. This position is part of the Services division, which provides global solutions that help corporations, financial institutions, and public sector clients optimize operations and drive their business forward.
We are looking for a client-obsessed product manager to lead the strategic vision and execution of commercialization for the full suite of Digital Platform offerings for our transaction banking clients in Australia and New Zealand. The product manager will manage the adoption of Citi’s digital banking capabilities, using our platforms (CitiDirect, CitiConnect), Onboarding, Data, and AI solutions as “building blocks” to solve client business challenges, helping to drive their operational efficiency and business growth.
This role requires a blend of deep product management expertise, strong client focus, extensive collaboration, and rigorous financial and risk management. Effective negotiation, advanced communication, and strong interpersonal skills are essential for influencing stakeholders and prioritizing initiatives.
What you will do- Deliver the strategic roadmap, development, launch, and marketing for all PDS products to gain maximum benefit and drive adoption across client segments in Australia and New Zealand.
- Act as the subject matter expert for all PDS products, including CitiDirect, CitiConnect (API, Host-to-Host, ERP Integrators), Onboarding, Data, and AI.
- Partner with the sales, client executives, and coverage teams to execute go-to-market strategies and address client pain points and issues.
- Execute client value propositions, positioning, segmentation, and channel strategies to achieve preferred partner status with Citi clients.
- Manage day-to-day product responsibilities, including product delivery, client experience, and adherence to in-country regulatory and compliance obligations.
- Contribute to the achievement of acquisition targets, product financial performance, revenue goals, and expense management.
- Represent Australia and New Zealand as the voice of its clients, influencing and delivering product enhancements and managing the innovation roadmap.
- Represent Citi in industry working groups to help execute on country-wide digitization agendas.
- Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations.
- Being a product manager of the ever-growing, fast-paced, and strategic digital product space in banking.
- Client-facing and industry-leading opportunities.
- Growth opportunities within the market and across PDS.
- 7+ years of relevant experience, preferably in a financial services Product or Platform Management function.
- Experience in transaction banking, corporate banking, digital banking, or digital product management is highly desirable.
- A problem solver with a roll-up-your-sleeves and can-do attitude.
- Proven experience in the successful implementation of large or complex projects while managing cross-functional stakeholders.
- A strong communicator, with consistently clear and concise written and verbal skills
- Demonstrated analytical, problem-solving, and decision-making skills.
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
- Ability to work unsupervised and adjust priorities quickly as circumstances dictate.
- Pluses / Nice-to-haves: Knowledge of corporate onboarding; knowledge of connectivity between banks and corporate/FI ERPs/TMS's; experience managing systems/digital solutions/platforms used by corporate clients.
- Bachelor’s degree/University degree or equivalent experience.
- Master’s degree preferred.
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Job Family Group: Product Management and Development------------------------------------------------------
Job Family:Market Segments and Services------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 7+ years of relevant experience
- Experience in financial services product or platform management
- Experience in transaction banking, corporate banking, digital banking, or digital product management
- Experience implementing large or complex projects while managing cross-functional stakeholders
- Strong written and verbal communication skills
- Analytical, problem-solving, and decision-making skills
- Ability to work under pressure and manage deadlines or changing requirements
- Ability to work independently and adjust priorities quickly
- Bachelor’s degree or equivalent experience
- Master’s degree
- Knowledge of corporate onboarding
- Knowledge of bank connectivity with corporate or financial-institution ERP and TMS systems
- Experience managing digital systems, solutions, or platforms used by corporate clients
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
