Product Manager, Investor Information Systems

Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry.

Job Description

Ares is seeking a highly motivated candidate in the Investments Systems team with expertise in Salesforce, Investor systems, data, and processes. Candidate must have strong hands-on technical expertise with Investor Data, Investor Portal, Data Lakehouses, SQL, PowerBI, and financial reporting. Alternative Asset industry experience is required. An ideal candidate should have leadership skills, be an excellent team player, confident & clear in client-facing communications, and be able to articulate business requirements and technical solutions. This individual will partner with the head of Investor Systems to manage the team’s roadmap and mentor the team members.

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES

• Hands on expertise of Salesforce platform with extensive SME knowledge of latest Salesforce advancements
• Hands-on with Investor and Fund lifecycle supporting products like Investor Portal, Data Lake, and Reporting tools like PowerBI
• Work closely with business leads from Investor Operations, Finance & Accounting, Investor Relations, and Investor Services teams to lead requirement gathering sessions, manage enterprise project plans, timelines, and roadmaps
• Responsible for setting and managing project milestones while ensuring that the projects are progressing per the committed timeline and budget
• Work closely with business leaders to respond to and proactively identify challenges that can be solved with system and/or process improvements
• Lead the discovery, delivery, and communication of system changes to the business
•  “Go-to” person for any technical issues, user inquiries, training issues, and coordination of the software customization and implementation
• Educate and evangelize system best practices to stakeholders to ensure solutions delivered are best of breed
• Work closely and effectively with the Business Applications team to maintain consistent processes and documentation around requirements, design, development & deployment
• Perform escalations when necessary to vendor support or internal departments and work to resolve the issue to the satisfaction of the end-user
• Work with the Business owners, Technology Business Analysts, and vendors to help create/code/configure enhancements as requested by the business stakeholders
• Work effectively in a team environment to provide enhancements and support to all stakeholders in a timely manner
• Liaise with the App Support team to document and transition key support functions to a dedicated team

QUALIFICATIONS

Education: 

• BS or Masters in Computer Science or equivalent technical training and professional work experience

Experience Required:  

• 12+ years of technology domain experience

• Experienced with Salesforce platform related development, customizations and integrations

• Alternative Assets experience is a must.

• Strong understanding of institutional fundraising, reporting concepts, and associated investor data and lifecycle

• Knowledge and experience in investor data strategy and data transformation programs focusing on data aggregation from multiple sources, transformation, and normalization

• Experience delivering and supporting end to end solutions covering data warehouse/Lakehouse design, data modeling, and BI/reporting  to transform data into valuable business insights

• Working knowledge of partnership accounting and associated workflows and datasets; Investran experience is a huge plus

• Technical proficiency: Hands-on experience with SQL, Tableau/Power BI, and working with APIs

• Experienced in working on external facing Portal(s) (i.e., investor portal)

• Knowledge of Python and/or Alteryx is nice to have

• Proven track record of successful project management and transformative deliverables

• Experienced working in an Agile/Scrum environment with working knowledge of task management tools like Jira and ServiceNow

• Excellent interpersonal and organizational skills and an ability to communicate effectively with both technical and non-technical stakeholders

• Must have excellent oral and written communication, presenting ideas/updates to stakeholders and team members, meeting facilitation, negotiation, decision-making, and problem-solving skills

• Experienced in providing end-to-end ownership

• Ability to work with cross-functional teams to maintain and enhance applications in iterative release cycles

• Experience with data management concepts like MDM, data quality management, and data governance

• Ability to analyze and document complex business processes and recommended solution options

General Requirements:

• Ability to manage challenging workflow in-fast paced, dynamic organization, managing multiple assignments in a deadline-driven environment

• Strong sense of ownership and accountability

• Inquisitive and committed to continual improvement/learning

• Organizational skills, demonstrated ability to manage competing priorities and lead deliverables to completion

• Excellent communication (written, verbal, presentation, documentation) and client service skills; capability of interacting with stakeholders to drive project/task/support engagement

• Ability to work independently within a fast-paced environment with a hands-on approach

• Ability to be flexible in terms of hours to coordinate with team members across time zones

• Comfort in dealing with ambiguity and uncertainty in a dynamic environment

• Dependable, great attitude, highly motivated, and a team player

• Ability to resolve issues with minimal supervision

• Strong strategic thinker and problem solver

• Exceptional attention to detail

Reporting Relationships

Compensation

$230,000 - $250,000

There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.