Product Manager - Global Banking Platform

Job Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Global Banking Platform (GBP), you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Collaborate with Area Product Owners to understand product scope, requirements, launch strategies, appropriate test environment. While working with cross-functional teams to ensure clear communication, engage with scrum teams early during the design phase.
Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.
Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Supports new feature requests/ enhancement to existing features from product partners
• Coordinates with upstream and downstream teams to understand the cross impacts for changes and document
• Participates in the product discovery and demonstrate strong understanding of core banking domain as well as GBP Capabilities
• Influences quarterly planning in Jira/ Jira Align including CCB agile practices to scrum teams for efficient prioritization and delivery
• Engages with Line of Business Product teams to onboard products on Global Banking Platform(GBP), Legal & Compliance and Control teams on GBP deliveries/ production issues including GBP and Financial product
• Contributes meaningful / clear updates, and ensure release notes are shared for each GBP upgrade and/or enhancements
• Acts as Point of contact for GBP common capabilities and establish appropriate communication levels across product as well as partnering applications and proactively inform product partners of new capabilities and share the implementation/ utilization of GBP capabilities with multiple products across the boar

Required qualifications, capabilities, and skills

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience) with deep understanding of APIs, events and event driven architecture
• 10+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Proven 2+ experience in core banking domain
• Exposure to cloud, event driven architecture and domain driven design
• Strong understanding of software development lifecycles and quality assurance methodologies
• Excellent analytical and problem-solving skills, with a keen attention to detail
• Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams
• Self-motivated and proactive, with the ability to prioritize tasks and meet deadlines

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Proven 2+ experience in core banking domain, preferably in product management role
• Experience working in agile/scrum teams
• Strong knowledge of banking products including deposit accounts, loans, and card reward programs

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.