Product Manager, Client Services

Posted Yesterday
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Charlotte, NC, USA
Hybrid
80K-100K Annually
Entry level
Healthtech
The Role
Own the healthcare client product roadmap, backlog, sprint planning, and partner relationship. Collaborate with engineering, design, data, marketing, and healthcare teams to improve healthcare professional research tools. Analyze call-center and digital funnel performance, conduct market and user research, prioritize features, ensure data quality, present roadmap updates, and deliver measurable product improvements. The role is hybrid in Fort Mill, South Carolina, with office attendance Tuesday through Thursday.
Summary Generated by Built In

Healthcare is complex. We’re here to change that.

RVO Health is a health technology company on a mission to make health easier to navigate, more accessible, and more affordable for everyone.

Here, you'll help over 40 million people every month, with a team that genuinely cares about the work and each other.

At a Glance

We are seeking a Product Manager to join our Healthcare Client Services team and own the product relationship with one of RVO Health’s largest health system partners. You’ll own the roadmap end to end, run backlog and sprint planning with a dedicated engineering team, and be the client’s day-to-day product contact, including presenting product updates to internal and external leadership. As a Product Manager, you will play a critical role in improving the user experience and ensuring that our platform provides accurate, reliable, and comprehensive information to empower users in making informed decisions about their healthcare providers. This role is hands-on with data: you’ll dig into call-center and digital funnel performance, monitor site performance, and measure the impact of what we ship.

Where You'll Be

We believe great collaboration happens when we're together, solving problems, learning from each other, and connecting as a team. That's why we’re in our offices Tuesday through Thursday each week. You are welcome to work remotely Mondays and Fridays if you wish.

Office address: 1101 Red Ventures Dr Fort Mill, SC 29707

What You’ll Do
  • Collaborate with cross-functional teams, including engineers, designers, data analysts, and healthcare experts, to define and execute the product strategy for healthcare professional research on our platform. 
  • Conduct market research and analysis to understand user needs, behaviors, and pain points related to finding and selecting healthcare professionals. 
  • Define and prioritize product features and enhancements based on user research, feedback, and business objectives. 
  • Develop and maintain a deep understanding of the healthcare industry, including the different types of healthcare professionals, specialties, and certifications. 
  • Work closely with data teams to ensure the accuracy, completeness, and relevance of healthcare professional data on the platform. 
  • Conduct user testing and gather feedback to iterate and continuously improve the healthcare professional research features. 
  • Collaborate with marketing and communication teams to effectively promote and communicate the value and capabilities of our healthcare professional research tools. 
  • Stay abreast of industry trends, regulatory changes, and user expectations to ensure our platform remains competitive and compliant. 
  • Monitor key performance metrics to measure the success and impact of the healthcare professional research features and make data-driven recommendations for further improvements.
  • Own the client’s product roadmap, backlog and sprint planning with engineering, starting from priorities set with product leadership and growing into setting them
  • Be the day-to-day product contact for the client and internal teams, and present roadmap and release updates to client stakeholders
  • Use AI tools to work smarter on analysis, documentation and backlog management

Within your first 6–12 months, you will:

  • Own the client’s roadmap and sprint process end to end, with priorities you’ve set and defended
  • Be the client’s trusted product contact, leading product updates in partner meetings and quarterly business reviews
  • Deliver measurable improvement in the call-center and digital funnel, backed by your own analysis
  • Run an intake and prioritization process the client and internal teams both rely on
  • Have a documented point of view on what the product should look like 12 months out
What We’re Looking For

Required:

  • Proven experience as a Product Manager, preferably in the healthcare or technology industry, working with an agile engineering team to implement new product features. 
  • Strong understanding of the healthcare landscape, including different types of healthcare professionals, specialties, and patient needs. 
  • Excellent problem-solving, organizational and analytical skills, with the ability to evolve product strategy based on research, data and industry trends. 
  • Familiarity with user research methodologies, data analysis, and agile development practices. 
  • Excellent communication and collaboration skills to work effectively with cross-functional teams. 
  • Passion for creating user-centric products that provide value and improve people's lives.
  • Ability to prioritize and manage multiple projects simultaneously, while meeting deadlines and delivering high-quality results.
  • A self-starter who thrives with real partner and account exposure and can operate with minimal day-to-day management support 

Preferred:

  • Bachelor's degree in Business, Computer Science, or related field.
Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.
  • Starting Salary: $80,000 - $100,000 
    *Note actual salary is based on geographic location, qualifications and experience
  • Health Insurance Coverage (medical, dental, and vision)
  • Life Insurance
  • Short and Long-Term Disability Insurance
  • Flexible Spending Accounts
  • Paid Time Off
  • Holiday Pay
  • 401(k) with match
  • Employee Assistance Program
  • Paid Parental Bonding Benefit Program
  • Pharmacy Benefits
  • Income Protection Plans
  • Pet Services Plans
  • Mental Health Support
  • Wellness Coaching
  • HSA- Health Savings Account
  • Commuter Benefits
  • Gym & Fitness Center Discount Program

Hiring Timeline Notice

THIS POSTING IS FOR A CURRENT VACANCY AND THE EMPLOYER INTENDS TO FILL THIS POSITION BY 02/03/2027.

Who We Are: 

RVO Health is a health-technology company created through a joint venture between Red Ventures and UnitedHealth Group’s Optum. Together, we’ve brought some of the most trusted names in healthcare under one roof, including Healthline, Healthgrades, Fullspan Health, Medical News Today, Optum Perks, and more. We're the #1 source for doctor search in the U.S. Every day, people turn to our brands in moments that matter to find reliable health information, connect with doctors, save money on prescriptions, and take meaningful action on their wellbeing.

RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications.   

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected].

We do not provide visa sponsorship for this role at this time.

#LI-Hybrid

RVO Health Privacy Policy: https://rvohealth.com/legal/privacy

Skills Required

  • Proven experience as a Product Manager, preferably in healthcare or technology, working with an agile engineering team to implement product features.
  • Strong understanding of the healthcare landscape, including healthcare professionals, specialties, certifications, and patient needs.
  • Strong problem-solving, organizational, and analytical skills.
  • Ability to evolve product strategy using research, data, and industry trends.
  • Familiarity with user research methodologies, data analysis, and agile development practices.
  • Excellent communication and collaboration skills for cross-functional teamwork.
  • Passion for creating user-centric products that improve people's lives.
  • Ability to prioritize and manage multiple projects while meeting deadlines and delivering high-quality results.
  • Self-starter able to manage partner and account exposure with minimal day-to-day support.
  • Bachelor's degree in Business, Computer Science, or a related field.

RVO Health Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RVO Health and has not been reviewed or approved by RVO Health.

  • Parental & Family Support — Parental leave is described as generous and well supported, with a dedicated bonding program standing out. This area consistently emerges as a strength within the total rewards package.
  • Leave & Time Off Breadth — Time off includes solid PTO alongside an additional 'winter week' office closure that is treated as a notable perk. These elements enhance overall value even when base pay is considered standard.
  • Retirement Support — A 401(k) with company match is a consistent offering and is regarded as one of the stronger components of the package. This supports longer‑term financial security in addition to salary.

RVO Health Insights

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The Company
HQ: Charlotte, North Carolina
1,689 Employees

What We Do

At RVO Health, our mission is to give people a better way to health & wellbeing. We own and operate the largest health & wellbeing platform in the US, helping nearly 100 million people a month seek information, find a doctor, save money, and take action around their health & wellbeing. Our portfolio of industry-leading websites, products and services touches every part of the health and wellness journey. The Healthline Group portfolio (Healthline, Medical News Today, Psych Central, Greatist, and Bezzy) and the Healthgrades brand comprise the largest health information audience in the US. The Healthline Group connects millions of people daily to medically-backed information about thousands of health-related questions, products, and chronic conditions. Through Healthgrades, the largest marketplace for finding healthcare, we help half of Americans find and evaluate a doctor each year. Through Optum Store, we sell thousands of FSA/HSA-eligible health and wellness products direct-to-consumer and connect health seekers to mental health, condition-based virtual care, and an online pharmacy. Through Optum Perks, we help millions of people save money through our prescription savings program. Millions of health seekers also use RVO Health’s virtual coaching programs each year to lose weight, stop smoking, and find better wellbeing. Our portfolio includes education and advice, condition-based communities, access to healthcare, an ecommerce store of health products and services, prescription discounts and delivery, and more. We are making health easier to navigate, more accessible, and more affordable for everyone. Furthermore, all of our content, products, and services are medically-backed, so people can trust that they are getting accurate support for their health. RVO Health is backed by Red Ventures and Optum, part of UnitedHealth Group. Select brands previously operated by Red Ventures and Optum are now independently operated by RVO Health.

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