Product Innovation Lead

About Us

Founded in 2014, Circles is a pioneering global technology company committed to revolutionizing the telco industry through our groundbreaking SaaS platform. Our mission? To give power back to customers with innovative and data inspired products, transform the Telecom business model and industry economics and outcomes scalably and what’s more important, help our people achieve their greatest growth and greatest impact.
From our bold beginnings in disrupting the Telco market in Singapore, we’ve rapidly expanded our influence, partnering with operators across 14 countries to deliver exceptional digital experiences to millions. With our own digital telco, Circles.Life, making waves in Singapore and Australia, we’re not just participants in this industry—we’re leading the charge with global telcos such as KDDI, e&, Telekomsel and ATT using our Circles X platform.
Supported by visionary global investors like Peak XV (formerly Sequoia), Warburg Pincus, EDBI Singapore, and Founders Fund, we are relentless in our pursuit of innovation. Join us on this exciting journey, and together, let’s transform the telecommunications landscape and create a future where digital services empower everyone.
Welcome to Circles—where your potential knows no bounds!

About This Role

As the Product Innovation Lead for Circles in Indonesia, this role is ideal for a dynamic and experienced professional who can bridge the gap between traditional telecommunications operations and cutting-edge digital solutions. You will guide one of our key clients, Telkomsel, and its sub-brands toward a future as a leading Digital Mobile Operator.

What You'll Do

• High-velocity innovation
  • • Drive high-velocity innovation and customer-centric digital services.
    • Collaborate with various teams in Circles to develop and launch digital products, enhancing customer experiences and engagement
      
• Strategic Consulting and Advisory:
  • • Provide expert consulting services to Telkomsel, leveraging experience in both telecom and consulting to guide the company towards becoming a Ideal Digital Mobile Operator (DMO)
    • GTM planning and strategy execution
      
• Develop new revenue streams
  • • Identify and cultivate strategic partnerships, especially in non-telecom sectors, to create new revenue streams and enhance customer value propositions building on existing blueprints developed by Circles
    • Work with marketing and product management teams to design and execute GTM around innovative methods such as viral loops
      
• Customer Experience Enhancement:
  • • Lead initiatives to improve Net Promoter Scores (NPS) and engagement through innovative digital services and flankers building on the existing blueprints of Circles
      
• Operational Efficiency and Innovation:
  • • Streamline operational processes using a data-driven approach, improving efficiency and reducing costs.
    • Foster a culture of innovation within Telkomsel, encouraging experimentation and rapid iteration to meet market demands.
    • Influencing senior stakeholders with mind shift change from outside the system is an important requirement of the role

What You'll Need

• Bachelor's or Master's degree in Business, Marketing, Telecommunications, or a related field.
• 10+ years of experience in the telecommunications industry, with at least 5 years in senior roles focused on digital transformation and innovation and/or 5+ years of experience in a consulting role, preferably with a focus on telecommunications or digital transformation.
• Proven track record in leading large-scale digital transformation projects and implementing agile methodologies.
• Strong strategic thinking and problem-solving skills, with a deep understanding of the telecom industry's dynamics and digital trends.
• Excellent project management and leadership skills, with experience managing cross-functional teams.
• Strong communication and interpersonal skills, with the ability to influence and negotiate with internal and external stakeholders(SLT level)
• Experience working in the Southeast Asian market, particularly Indonesia, is highly desirable.
• 0-1 experience especially in tech startups or big-tech companies is desirable

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.