The Role
Support internal and external sales by preparing quotes, contracts, and RFP/RFI responses; maintain pricing/configuration documentation and demo tools; deliver presentations and trainings; provide customer support and troubleshooting via phone, email, chat or in person; follow up on opportunities; summarize issues for management; report to Support Manager.
Summary Generated by Built In
Job Title:
Product ExpertJob Description
The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams.- Prepare quotes, contracts, and RFP/RFI responses
- Maintain quote documentation with accurate pricing and configurations
- Maintain sales demonstration tools and applications in support of sales teams
- Work within a few sources of data/systems to produce an outcome with some variability
- Practice a moderate level of independent judgement to make decisions
- Develop and deliver sales presentations and/or trainings in a professional and effective manner
- Maintain up-to-date awareness of company activities and industry trends
- Provide consistent follow up on opportunities or inquiries
- Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service
- Troubleshoot problems and assist customers to understand why a product is notworking properly or service is not meeting expectations
- Identify and summarize moderately complex issues for management review
- Work with teams and report directly to Support Manager
Location:
BRA Sao Paulo - Rua Arquiteto Olavo Redig de CamposLanguage Requirements:
Brazilian Portuguese (Required), English (Required)Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Skills Required
- Brazilian Portuguese language proficiency
- English language proficiency
- Intermediate to advanced knowledge of product and service offerings
- Experience preparing quotes, contracts, and RFP/RFI responses and maintaining quote documentation
- Experience developing and delivering sales presentations or trainings
- Customer support and troubleshooting experience (in person, phone, email, live chat)
- Ability to maintain sales demonstration tools and work across several data/systems
- Based in Sao Paulo (BRA Sao Paulo location listed)
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The Company
