Product Education Specialist

Sorry, this job was removed at 08:26 p.m. (CST) on Wednesday, Oct 09, 2024
Be an Early Applicant
Zagreb
3-5 Years Experience
Mobile • Software
We help create meaningful, timely and effortless interactions between companies and their customers.
The Role

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

A Product Education Specialist is a role within the Marketing department with the focus on designing and providing world-class enablement programs for internal and external users. We aim to ensure optimized, effective, and modern learning experiences for our global customer and partner community. Our Product Education Specialists are expected to be up to date with the latest educational trends and tools to continuously improve learning methodology within Product Education programs and initiatives

You will be working closely with Product Development, Product Marketing, Product and Customer Success to build and deliver innovative education solutions to help our business grow and our customers boost their business with our enablement.  

You’ll use data to understand learner needs and build high-quality learning experiences. You’ll serve as the voice of the learner, ensuring that customer needs are at the forefront of our efforts and helping the team iterate and improve our programs.  
 
We want to add someone to the team who brings energy to virtual classroom delivery, creativity to content development, and innovative thinking about engaging customers, partners and colleagues through education. 

 

 

You know you are doing a good job when you: 

  • Create, design, and execute a full curriculum of product/solution enablement programs for internal audience, customers and partners (online courses, webinars, live and online training, and other educational materials).
  • Use appropriate technology and tools to deliver, place and track education solutions.
  • Develop cutting-edge training that can be delivered virtually to allow for flexibility (including videos, gamification, simulations, narration/audio) in collaboration with our Digital Content Creators.
  • Stay up-to-date on industry trends and best practices in customer and partner education.
  • Evaluate effectiveness, and propose content and methodology adjustments in order improve performance and profitability.
  • Contribute to the development and continuous improvement of the customer education program.
  • Maintain and improve educational curriculum and content repository proactively.
  • Collaborate cross-functionally with internal experts to ensure enablement content is aligned with latest market and technology trends.
  • Collaborate with relevant stakeholders and teams to configure content and training solutions to meet customer’s business requirements.
  • Discover end user needs and requirements and map with needs of Product Education departmental enablement curriculum.
  • Identify and resolve challenges and issues within the customer education process.

 

More about you:

  • You have experience with Product, Product Marketing, Customer Success or Marketing, preferably in a SaaS and Retail Tech environment.
  • You have experience building engaging IT-related education content in a variety of modalities (videos, self-paced e-learning modules, articles), in consultation with your stakeholders. 
  • You have experience with industry-standard e-learning development tools such as Articulate 360, Camtasia, Pendo.io and Adobe Creative Suite. 
  • You’re able to take complex concepts from multiple stakeholders and transform them into simple, elegant, and clear learning solutions. 
  • You are able to quickly learn and understand complex topics with ability to summarize and transfer that knowledge to others.
  • You’ve used data to influence a training approach, including to make content decisions, evaluate success, and implement feedback for continuous improvement. 
  • You have familiarity with the latest trends in the learning field and with e-learning development. 
  • You know the SaaS business inside and out and have in depth experience enabling customers on new technologies to drive change and business results.
  • You know that being supportive is a mindset, so it’s in your true nature to be supportive to clients and colleagues alike.
  • You are a team player who can find common language with all of your team members.
  • You are curious to learn how things work and what you can do to improve them.
  • You excel in communication and interpersonal skills when dealing with partners, clients, and colleagues as well as experience in presenting to groups.
  • You have strong problem-solving mindset paired with time management and organizational skills.

 

Your qualifications:

  • Bachelor or Master degree in computer science, technology, or education science or similar field.
  • 2 - 3 years of experience in content designing or delivery of educational programs through multi modal content transfer.
  • Familiar with learning management platforms (LMS/LXP/KMS) and online course creation tools.
  • Fluent in English, both spoken and written.
  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization.
  • Ability to thrive in a fast paced, ever-changing environment.
  • Proficiency with Storyline, Camtasia, PPT, Photoshop, Illustrator.

When you become a part of Infobip you can expect:

  • Awesome clients. – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
  • Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
  • Learn as you grow. – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
  • Connect globally. – Work with people from all over the world. We put the “global” in globalization.
  • Pay & Perks. – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities...


Talk about a balanced lifestyle!

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.

#LI-MB2

The Company
HQ: Seattle, WA
3,100 Employees
Hybrid Workplace
Year Founded: 2006

What We Do

HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.

We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage.

Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future.

Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.

Why Work With Us

We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.

Gallery

Gallery

Jobs at Similar Companies

Jobba Trade Technologies, Inc. Logo Jobba Trade Technologies, Inc.

Customer Success Specialist

Cloud • Information Technology • Productivity • Professional Services • Software
Hybrid
Chicago, IL, USA
45 Employees

Similar Companies Hiring

TrainingPeaks (A Peaksware Company) Thumbnail
Software • Fitness
Louisville, CO
69 Employees
bet365 Thumbnail
Software • Gaming • eSports • Digital Media • Automation
Denver, Colorado
6100 Employees
Jobba Trade Technologies, Inc. Thumbnail
Software • Professional Services • Productivity • Information Technology • Cloud
Chicago, IL
45 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account