The Role
Support DevOps and cloud networking/security across hybrid and multi-cloud environments. Diagnose connectivity, configure VPNs, VPCs, load balancers, firewall and Zero Trust controls, perform packet analysis, secure IAM, support CI/CD, monitoring, and cloud cost/security optimizations.
Summary Generated by Built In
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Position Purpose
The Associate Product Developer role is part of the TTEC Digital Experience Innovation team, supporting DevOps initiatives across multiple cloud environments. This position serves as a DevOps subject matter expert contributing to new implementations, upgrades, and cloud-based platform solutions. The role focuses on networking, security, monitoring, alerting, deployment automation, and cloud cost optimization across hybrid and multi-cloud environments.
This position provides exposure to Networking & Network Security and major cloud platforms including Amazon Web Services, Google Cloud Platform, and Microsoft Azure.
Key Responsibilities
Diagnose and resolve network connectivity issues across hybrid environments (on-prem to cloud and cloud to cloud).
Configure and troubleshoot:
VPNs (Site-to-Site, IPSec, SSL)
VPC networking (subnets, routes, NAT, gateways)
VPC Peering, Private Service Connect, Private Endpoints
Load Balancers (L4/L7) and DNS
Implement and validate firewall rules, ACLs, security groups, NSGs, and Zero Trust controls.
Perform packet analysis and traffic tracing using tcpdump, Wireshark, Cloud Trace, and VPC Flow Logs.
Configure secure networking in AWS, GCP, or Azure (at least one cloud mandatory).
Work with IAM policies for secure access management.
Improve network security posture using:
Cloud Armor / AWS WAF / Azure Firewall
Security Command Center / GuardDuty / Defender
Ensure compliance with organization-level security policies.
Support CI/CD pipelines and DevOps initiatives (basic to intermediate level).
Willingness to work in Shift B/C as required.
Technical Expertise
Strong understanding of TCP/IP, routing, NAT, DNS, VPNs, subnetting, and security rules.
Hands-on experience in at least one cloud platform (Google Cloud Platform preferred).
Experience troubleshooting hybrid cloud network environments end-to-end.
Experience with firewall configurations and Zero Trust network flows.
Knowledge of Cloud Security services (Cloud Armor, GuardDuty, Defender, etc.).
Strong Linux fundamentals with shell and Python scripting.
Basic understanding of DevOps tools (CI/CD, Infrastructure as Code, containers).
Experience with Monitoring & Observability tools.
Competency
Personal
Strong interpersonal skills with high energy and enthusiasm.
Integrity, flexibility, and strong problem-solving abilities.
Ability to prioritize and manage challenging situations.
Leadership
Ability to work with diverse customer bases.
Support Dev and QA teams effectively.
Maintain a positive and collaborative attitude.
Operations
Ability to manage multiple projects and products simultaneously.
Efficient time and resource management with customer focus.
Technology Stack
Cloud Platforms: Google Cloud Platform, Amazon Web Services, Microsoft Azure
Networking & Security: VPN, VPC, NAT, DNS, Load Balancers, Zero Trust
Security Tools: Cloud Armor, AWS WAF, Azure Firewall, GuardDuty, Defender
Monitoring & Observability Tools
Linux & Scripting (Shell, Python)
DevOps Tools (CI/CD, IaC, Containers – basic level)
Education, Experience and Certification
BS or MS in Computer Science or equivalent experience.
Strong background in Networking and Security.
Hands-on experience with at least one cloud platform (GCP preferred).
Proven experience in Cloud Security.
Good knowledge of Monitoring & Observability tools.
Basic understanding of DevOps tools and practices.
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
Top Skills
Amazon Web Services,Google Cloud Platform,Microsoft Azure,Vpn,Vpc,Nat,Dns,Load Balancers,Zero Trust,Cloud Armor,Aws Waf,Azure Firewall,Guardduty,Defender,Tcpdump,Wireshark,Cloud Trace,Vpc Flow Logs,Iam,Linux,Shell,Python,Ci/Cd,Infrastructure As Code,Containers,Monitoring & Observability Tools
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation.
With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
