Support Engineer (Product Support, Java/C#)

Posted 3 Days Ago
Be an Early Applicant
Hyderabad, Telangana
In-Office
Mid level
Financial Services
The Role
Provide production support and reliability for ClearBridge systems, troubleshoot incidents, build integrations and APIs, support application design and testing, optimize performance, validate releases, and produce technical documentation to improve system stability and user experience.
Summary Generated by Built In

At Franklin Templeton, we’re driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients’ achievements.

Come join us in delivering better outcomes for our clients around the world!

About the Department:

  • The Development & Support team builds and supports the technology that powers ClearBridge Investments’ global research, investment, and operational functions. The team works closely with engineers and stakeholders across New York and other global offices to deliver reliable platforms and continuous improvements. Team members collaborate openly, learn from one another, and gain exposure to mission‑critical financial systems, modern cloud technologies, and enterprise-scale architectures.

How You Will Add Value?

Production Support & Reliability:

You will:

  • Monitor systems and act quickly to maintain service availability.

  • Troubleshoot incidents and restore services with minimal disruption.

  • Analyze recurring issues and help implement root‑cause fixes.

  • Perform routine maintenance and share timely updates during outages.

  • Maintain clear documentation and support materials.

Application Development & Integration:

  • Support system analysis and application design activities.

  • Build integrations, Application Programming Interfaces (APIs), and automations across cloud and on‑premises systems.

  • Configure and enhance software components and batch processes.

  • Test and refine application logic and web services.

Performance, Optimization & Improvement:

  • Identify and resolve performance issues across applications and databases.

  • Validate new releases to ensure stability and scalability.

  • Support initiatives that improve reliability and user experience.

  • Produce technical specifications and design documentation.

What Will Help You Be Successful in This Role?

Experience, Education & Certifications:

  • Bachelor’s degree in a technical field.

  • 3+ years of software development experience.

  • Strong skills in Java or C#.

  • Experience with Microsoft Azure and cloud‑native integration tools.

  • Knowledge of REST, SOAP, JSON, XML, and related technologies.

  • Familiarity with front‑end technologies such as HTML, CSS, and JavaScript.

  • Strong SQL and experience with Object‑Relational Mapping (ORM) frameworks.

Preferred:

  • Experience in financial‑services technology.

  • Knowledge of Continuous Integration/Continuous Delivery (CI/CD) and DevOps tools.

  • Understanding of observability and monitoring platforms.

Job Level - Individual Contributor

Work Shift Timings - 2:00 PM – 11:00 PM IST

Experience our welcoming culture and reach your professional and personal potential!

Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.

Hear more from our employees

 
By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life’s adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered.  

Highlights of our benefits include:

  • Professional development growth opportunities through in-house classes and over 150 Web-based training courses

  • An educational assistance program to financially help employees seeking continuing education

  • Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee’s dependents (spouses, children and dependent parents)

  • Life insurance for protection of employees’ families

  • Personal accident insurance for protection of employees and their families

  • Personal loan assistance

  • Employee Stock Investment Plan (ESIP)

  • 12 weeks Paternity leave

  • Onsite fitness center, recreation center, and cafeteria

  • Transport facility

  • Child day care facility for women employees

  • Cricket grounds and gymnasium

  • Library

  • Health Center with doctor availability

  • HDFC ATM on the campus

Learn more about the wide range of benefits we offer at Franklin Templeton

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. 
 
Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to [email protected]. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.

Top Skills

Java,C#,Microsoft Azure,Rest,Soap,Json,Xml,Html,Css,Javascript,Sql,Orm,Apis,Cloud-Native Integration Tools,Ci/Cd,Devops,Observability,Monitoring
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: San Mateo, CA
11,198 Employees
Year Founded: 1947

What We Do

Franklin Resources, Inc. [NYSE:BEN] is a global investment management organization with subsidiaries operating as Franklin Templeton (www.franklinresources.com).

The products, services, information and materials referenced in this site may not be available to residents in certain jurisdictions. Consult with an investment professional or contact your local Franklin Templeton office for more information. This site and the information contained herein is not intended to constitute an offer to sell or an invitation or solicitation of an offer to buy any product or service by Franklin Templeton. Nothing in this website should be construed as investment, tax, legal or other advice. All investments involve risks, including potential loss of principal.

LinkedIn is owned by a third party unaffiliated with us. We are not responsible for LinkedIn’s privacy, security, or terms of use policies that control this service, nor their content, software, or tools (or those of any third party’s) that are available through links from this page. You use any third-party site/media, software and materials at your own risk.

US readers: This material is being distributed in the U.S. by Franklin Distributors, LLC. Member FINRA/SIPC and only offers U.S. registered Franklin Templeton products.

View our Terms and Conditions at: https://www.franklintempleton.com/help/social-media-guidelines/linkedin-guidelines
Non-US readers: View our Terms and Conditions at https://www.franklinresources.com/resources/linkedin

©2022 Franklin Templeton. All rights reserved.

Similar Jobs

Wells Fargo Logo Wells Fargo

Senior Software Engineer

Fintech • Financial Services
Hybrid
Hyderabad, Telangana, IND
205000 Employees

Wells Fargo Logo Wells Fargo

Senior Systems Operations Engineer

Fintech • Financial Services
Hybrid
Hyderabad, Telangana, IND
205000 Employees

Wells Fargo Logo Wells Fargo

Lead Software Engineer

Fintech • Financial Services
Hybrid
Hyderabad, Telangana, IND
205000 Employees

Wells Fargo Logo Wells Fargo

Principal Engineer

Fintech • Financial Services
Hybrid
Hyderabad, Telangana, IND
205000 Employees

Similar Companies Hiring

Amplify Platform Thumbnail
Fintech • Financial Services • Consulting • Cloud • Business Intelligence • Big Data Analytics
Scottsdale, AZ
62 Employees
Rain Thumbnail
Web3 • Payments • Infrastructure as a Service (IaaS) • Fintech • Financial Services • Cryptocurrency • Blockchain
New York, NY
80 Employees
Granted Thumbnail
Mobile • Insurance • Healthtech • Financial Services • Artificial Intelligence
New York, New York
23 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account