Chewy is dedicated to being the most trusted and convenient online destination for pet parents (and partners), everywhere. On the Product Design and Research team, we embrace this vision (and our pets!). We craft experiences that delight customers (and the businesses and veterinarians that support them) and empower them to keep their pets happy and healthy. As a team of hard-working, collaborative, and fun-loving designers, researchers, and builders, we're looking for creative and driven talent to join the pack.
We are seeking a Product Designer in Bellevue, WA or Boston, MA offices, to bring customer journeys to life on the Chewy storefront. In this role, you will translate customer needs, merchandising strategy, and business objectives into scalable, mobile-first designs. You will play a meaningful role in defining the structure, layout, and content delivery across key areas of the customer journey, including homepage, category pages, and campaign experiences. You will sit alongside a team of Product Designers, working with partner teams to build compelling visual designs and presentation materials to support the development of content strategy and campaigns in the e-commerce funnel.
What You'll Do
- Transform site merchandising strategy into compelling shopping experiences for Chewy's mobile app and site that have purpose, simplicity, and express the Chewy brand.
- Develop multiple solutions for a specific challenge with a bias for action and crisp prioritization.
- Develop and execute page layouts and templates for a range of devices that can be delivered to market quickly.
- Lead your work from end to end: Discovery and concept brainstorming, flows and wireframes, and full-fidelity prototype designs.
- Collaborate with merchandisers, marketing and creative teams, user researchers, and product managers.
- Participate in product design team critiques and team activities to grow design skills and knowledge of Chewy customers.
- Champion cohesion and consistency across the experience, contributing directly to a growing design system to support evolving content needs.
- Present your design process, inspiration, and decisions to partners, including senior Team Members.
- Nurture Chewy's culture and principles within your team and the design practice.
Basic Qualifications
- 3+ years of experience as a user experience designer, interaction designer, information architect, or similar role.
- 1+ years of experience leading design for an initiative with system- or enterprise-wide impact.
- Experience delivering high-quality digital products that delivered results and demonstrate the depth of your design skills; illustrated in a portfolio or case studies.
- Proven experience clearly communicating design decisions and their impact on the customer.
- Bachelor's degree (or an equivalent degree) in Design or a related field, or equivalent professional experience within the design field.
- Position may require travel and will require time in the local office.
- Proficiency with Figma and Adobe Suite
Preferred Qualifications
- Thrives in a fast-paced environment
- Experience with using content management systems to manage digital content
- Ability to flex into other creative and design disciplines, including visual design and content strategy
- Experience creating design system components or templates to streamline process with cross-functional partners
Hub Locations & Work Arrangement:
- Hybrid Model: 3 days in hub location per week
- Remote: This role is NOT a remote role.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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