Our Opportunity
Chewy is seeking an Associate Director, Software Engineering to lead our Pharmacy & Diet Engineering team. This leader will own the strategy execution and operational direction of multiple engineering teams responsible for the customer, prescriber, and pharmacy platforms that power Chewy's retail pharmacy, compounding pharmacy, and vet diet businesses.
This role sits at the intersection of technology, healthcare operations, and customer experience. The Associate Director will partner closely with Product, Operations, Compliance, and senior leadership to deliver resilient, scalable platforms that support regulated workflows while accelerating business growth. This is a high-impact leadership role with visibility across the Pet Health organization and accountability for both technical outcomes and organizational health.
What You'll Do
- Own execution of the Pharmacy & Diet Engineering functional strategy, ensuring delivery aligns to business priorities and operational goals.
- Lead and develop 2-3 engineering teams through Software Development Managers (SDMs), driving predictable, high-quality delivery at scale.
- Translate ambiguous business requirements into clear technical direction and multi-quarter roadmaps.
- Influence cross-functional prioritization decisions across Product, Operations, Data Science, and Compliance partners.
- Establish and inspect mechanisms that drive engineering excellence, including reliability standards, quality metrics, SLA performance, and on-call rotations.
- Drive cost efficiency and fulfillment speed improvements through platform innovation and workflow optimization.
- Recruit, develop, and retain high-performing engineering talent; build succession plans and maintain consistent performance standards across teams.
- Partner with senior leadership to evaluate technical tradeoffs, resource allocation, and investment decisions that impact the broader pharmacy business.
- Champion scalable architecture, long-term platform health, and continuous improvement practices.
What You'll Need
- 12-15+ years of software engineering experience, including 5+ years leading multiple engineering teams and managers.
- Demonstrated success owning execution of functional strategy and delivering measurable business outcomes.
- Experience leading through managers and developing leadership bench strength.
- Proven ability to operate in regulated or highly operational environments with high reliability expectations.
- Strong judgment in balancing speed, quality, and long-term platform sustainability.
- Experience influencing senior stakeholders and driving alignment across cross-functional organizations.
- Ability to structure and solve complex, ambiguous problems with data-driven rigor.
- Excellent written and verbal communication skills; comfortable engaging executive leadership.
- Track record of building resilient, scalable distributed systems.
The base salary range for this role is $186,500 - $297,500.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential. We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that. At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch. Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey. We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets. We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone. Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time. With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
