The Product Delivery Specialist is a highly detail-oriented, self-driven operator responsible for leading the successful execution of customer delivery programs from Production completion through customer acceptance and shipment. This role owns the delivery phase of assigned customer programs, ensuring products are complete, accurately configured, and delivered with a level of quality and professionalism that reflects Shield AI's commitment to operational excellence and customer success.
Operating with a high degree of autonomy, the Product Delivery Specialist independently manages multiple concurrent delivery workstreams in a dynamic manufacturing environment where priorities shift rapidly and standardized work instructions are limited. The role requires exceptional judgment, ownership, and problem-solving skills to assess ambiguous situations, resolve complex delivery issues, balance competing priorities, and make informed decisions that directly impact delivery schedules, product readiness, and the customer experience.
The Product Delivery Specialist serves as the primary cross-functional coordinator for assigned delivery programs, partnering closely with Production, Quality, Engineering, Maintenance, Manufacturing Planning (SIOP), Flight Operations, Logistics, Program Management, and customers to drive successful delivery execution. This individual identifies delivery risks, develops mitigation plans, coordinates corrective actions across multiple organizations, and ensures customer requirements are successfully translated into executable delivery plans.
The Product Delivery Specialist leads Factory Acceptance Testing (FAT) inventory activities and customer acceptance events while serving as the primary Product Delivery representative during those engagements. They are responsible for validating complex product configurations, ensuring customer-facing documentation is complete and accurate, coordinating final delivery readiness, and maintaining configuration integrity throughout the delivery process. Beyond execution, this role drives continuous improvement by identifying recurring issues, influencing upstream processes, improving delivery workflows, and helping establish standardized Product Delivery practices as the organization continues to mature.
Required qualifications:
- 2–5+ years of experience in product delivery, manufacturing, operations, quality, logistics, maintenance, program execution, or another complex hardware-focused environment
- Demonstrated ability to independently own complex workstreams while managing competing priorities with minimal supervision
- Exceptional attention to detail with the ability to identify discrepancies, recognize patterns, and maintain configuration integrity across complex hardware, documentation, and customer deliverables
- Proven ability to assess ambiguous situations, exercise sound judgment, and independently resolve complex operational problems
- Experience coordinating cross-functional teams and influencing execution across Production, Quality, Engineering, Maintenance, Manufacturing Planning (SIOP), Logistics, Program Management, or similar organizations
- Experience leading customer-facing activities or working directly with customers in a professional environment
- Strong organizational and planning skills with the ability to manage multiple concurrent customer programs while maintaining delivery quality and schedule commitments
- Ability to quickly learn complex products, engineering releases, customer configurations, and evolving operational processes
- Experience reviewing technical documentation, engineering drawings, bills of material (BOMs), build documentation, or configuration management records
- Experience using ERP/MRP systems (Costpoint, SAP, Oracle, NetSuite, etc.)
- Strong written and verbal communication skills with the ability to build relationships across multiple organizations and communicate effectively with customers
- Demonstrated ownership, accountability, professionalism, and a continuous improvement mindset
- Ability to frequently lift and move equipment weighing up to 50 pounds and occasionally move heavier items with appropriate equipment or assistance
- Willingness to travel domestically and internationally to support customer acceptance activities and delivery events
Preferred qualifications:
- Experience leading Factory Acceptance Testing (FAT), customer acceptance events, or complex hardware deliveries
- Experience identifying delivery risks, coordinating corrective actions, and driving successful delivery execution across multiple organizations
- Experience working with engineering change management, product configurations, revision control, or configuration management
- Experience developing or improving operational processes, standard work, or delivery workflows
- Experience in aerospace, defense, robotics, aviation, automotive, or another complex manufacturing environment
- Experience working directly with military, government, or international customers
- Experience using Costpoint, Arena PLM, Palantir Foundry, or similar enterprise systems
- Military experience in logistics, aviation maintenance, quality assurance, operations, production, supply chain, or similar operational leadership roles
Skills Required
- 2-5+ years of experience in product delivery, manufacturing, operations, quality, logistics, maintenance, program execution, or another complex hardware-focused environment
- Ability to independently own complex workstreams while managing competing priorities with minimal supervision
- Exceptional attention to detail and ability to maintain configuration integrity across hardware, documentation, and customer deliverables
- Ability to assess ambiguous situations, exercise sound judgment, and resolve complex operational problems independently
- Experience coordinating cross-functional teams across Production, Quality, Engineering, Maintenance, Planning, Logistics, or Program Management
- Experience leading customer-facing activities or working directly with customers professionally
- Strong organizational and planning skills for managing multiple concurrent customer programs
- Ability to learn complex products, engineering releases, customer configurations, and evolving operational processes quickly
- Experience reviewing technical documentation, engineering drawings, bills of material, build documentation, or configuration records
- Experience using ERP/MRP systems such as Costpoint, SAP, Oracle, or NetSuite
- Strong written and verbal communication skills
- Ownership, accountability, professionalism, and a continuous improvement mindset
- Ability to frequently lift and move equipment up to 50 pounds and occasionally move heavier items with assistance or equipment
- Willingness to travel domestically and internationally for customer acceptance activities and delivery events
- Experience leading Factory Acceptance Testing, customer acceptance events, or complex hardware deliveries
- Experience identifying delivery risks, coordinating corrective actions, and driving delivery execution across organizations
- Experience with engineering change management, product configurations, revision control, or configuration management
- Experience developing or improving operational processes, standard work, or delivery workflows
- Experience in aerospace, defense, robotics, aviation, automotive, or complex manufacturing
- Experience working directly with military, government, or international customers
- Experience using Costpoint, Arena PLM, Palantir Foundry, or similar enterprise systems
- Military experience in logistics, aviation maintenance, quality assurance, operations, production, supply chain, or similar operational leadership
What the Team is Saying
Shield AI Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage is described as excellent, with dental/vision and mental‑health support, and ancillary protections like life and disability appearing in benefit summaries. The breadth and perceived affordability of coverage are highlighted as a standout component of the package.
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Parental & Family Support — Paid parental leave is featured alongside enhanced maternity benefits, fertility and childcare support, and onsite resources such as a Mother’s Room. These elements are positioned as competitive and above the minimal baseline for the company’s stage.
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Equity Value & Accessibility — Equity is granted to all full‑time hires, with RSUs, double‑trigger tax timing, and tools to model scenarios (e.g., through Carta Tax). Communications also reference a transition from options to RSUs, reinforcing access and maturity of ownership programs.
Shield AI Insights
What We Do
At Shield AI, you won't wait years to see your work reach the field. You'll build hardware and software that operates in the real world right now, in the hands of the people who depend on it. Hivemind, our AI pilot, has been flying since 2018. It has flown more than 30 platforms, including an F-16, and it now sits under a U.S. Air Force production contract for Collaborative Combat Aircraft. When you write code or shape a system here, you contribute to technology with a proven flight record and a clear production future. V-BAT flies intelligence, surveillance, and reconnaissance missions with an operational record that stretches from Ukraine to the Indo-Pacific. It delivers eyes where they matter most, in the most demanding conditions on earth. The teams behind it watch their work get tested where the stakes are real. X-BAT takes its first flight this year. It's an AI-piloted fighter that needs no runway, built to operate where traditional aircraft can't. Join now and you help shape a program at its earliest, most formative stage. That's the kind of ground-floor work that defines a career. Do the most impactful work of your life, on problems that matter. Autonomy at this level asks a lot of you. You'll take on problems in perception, planning, and control that few teams anywhere are equipped to solve. You'll work across disciplines, from aerospace and robotics to machine learning and systems engineering, alongside people who hold themselves to an exacting standard and expect the same from you. Our mission is clear: protect service members and civilians with intelligent systems. That purpose runs through every decision, every design review, and every deployment. It's why the work here carries a weight you can feel. Ready to join our mission? Explore our open roles and find where you fit.
Why Work With Us
Founded in 2015 by a former Navy SEAL, Shield AI builds AI pilots and uncrewed aircraft. Veterans aren't an afterthought here, they're at every level. It's why the work carries weight: AI pilots and uncrewed aircraft flying real missions, from Ukraine to the Indo-Pacific, protecting service members and civilians.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
