Product Definition Analyst-2

Flying is easy, isn't it? You are used to catching planes to fly all around the world. Check in, print your boarding passes, drop your bags, go through the security, then board the plane... it's no rocket science.

Is it really that simple? Do you really know how it works behind the scenes? Are you curious to know what it takes to be cleared to fly by the regulatory authorities? How the check-in agent will charge you for excess baggage or kindly waive the excess? Have you ever wondered what happens when a flight is delayed or cancelled? How does the airline make sure that you get your connecting flight?

This is a very complex business, always changing, where any mistake can severely damage the airline reputation and business, and where all airlines have their set of specificities that we need to accommodate.

We are managing the world leading airline Passenger Servicing System - a system that provides check-in and boarding services to approximately 150 airlines and 1 billion passengers each year.

We're looking for enthusiastic Product Definition Analysts to work with our customers to understand their business needs, issues and to propose corresponding solutions and evolutions to our Departure Control System (DCS) product of Customer Management to address these. The role is based at our Bogota development center.

You will join the team that maintains the software that handles the complex logic to manage the baggage, ancillary, regulatory and all processes related to flights at the core of the Amadeus DCS Customer Management application.

As a PDA your mission is to analyze, design and specify the best functional solution for our Customer Management system, along with a detailed test plan and test executions, always focused on providing the best travel experience to our customers.

- Works autonomously within defined processes and procedures or methodologies, takes standard decisions and may support the development of solutions to complex problems of a recurring nature.

- Receives instruction, guidance and direction from more senior level roles or manager, with regular monitoring on the status of the assignments.

- May have specialized formal education or the equivalent work experience and has the required technical and functional skills and basic knowledge of the business.

Assess requirements

- Build, maintain and share the functional knowledge of our processes, services and usage of end user products.

- Analyze business requirements submitted by Product Management.

- Size specification and validation work.

Carry out functional design

- Write Feasibility Studies, Solution Overview Documents, Interface Control Documents, Product Specifications and present functional walk-throughs to all concerned stakeholders.

- Interface with relevant divisions and departments to identify interactions with other Amadeus applications and ensure functional compatibility.

Overview validation

- Contribute to the implementation of the test strategy, and review test plan, to ensure compliance of the delivered functionality and system integrity

- Ensure traceability of tests with specifications

- Ensure production integrity by investigating, validating and prioritizing reported incidents.

Manage relations with key stakeholders

- Interface and communicate with Product Management, Project management, Amadeus Customer Services, Implementation, Migration and Development teams.

- Interface with the customer during requirements understanding, functional specification, testing and implementation phases.

Participate to team events

- Support team stakeholders by participating in team ceremonies: Agile forums, Team meetings, Solution assessments.

• Excellent analysis & design skills

  Experience in Agile frameworks Kanban/Scrum/SAFe

  Ability to write clear and structured documentation

  Fluency in English

  Good written and verbal communication, teamwork, and problem-solving skills

  Ability to interact and communicate successfully with business partners and technology teams

  Experience as a Business Analyst

  Experience as a Product Owner is a nice to have

  Tools & Technologies: Jira, Office Suite, Octane, SQL, Azure ecosystem, Automated Testing

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Work hybrid at our Bogota office. 
• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.