Product & Customer Experience Senior Manager

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. 

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. 

Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

Edenred Turkiye has been the pioneer of the meal card industry for 32 years, providing effective corporate expense management solutions such as the Ticket Restaurant Meal Card, for meal lunch expenses Ticket Car Fuel Solutions for fuel purchases, and Ticket Compliments Mix Gift Cards for incentive and reward program. We proudly serve over 1.8 million employees across Turkiye, through more than 45,000 corporate customers, in over 64,000 restaurants and cafes, with thousands of fuel stations and numerous distinguished brands.

Here at Edenred Turkiye, our values such as passion for customers, respect, imagination, simplicity, and entrepreneurial spirit shape our work environment and inspire our team members to think creatively and innovatively to improve our ways to provide our corporate expense management solutions and serve our customers better as well as creating a fulfilling work environment to provide professional growth and development to our employees to become esteemed members of our Dream Team.

As an acknowledgement to our commitment, we are proud to have been certified as a Great Place to Work in March 2023.

If you wish to vibe with us, we are looking for Product and Customer Experience Senior Manager in our Marketing Department.

What You'll Do:                   

• Develop and implement product strategies aligned with the company’s vision and goals.
• Oversee the entire product lifecycle, from ideation to launch and beyond.
• Lead cross-functional teams to ensure seamless product & process development, launch, and iteration.
• Establish data-driven metrics such a resolution time, speed, and quality; identify pain points in low-performing areas and optimize processes.
• Analyze market trends & customer feedback and conduct market researches to identify opportunities for product enhancements and new product development.
• Drive customer-centric initiatives to enhance the overall customer experience and satisfaction.
• Collaborate with marketing, sales, and support teams to ensure a cohesive approach to product and customer experience.
• Act as a bridge between IT and all business units, translating business language into technical terms and presenting optimized business requirements for technical development, including the preparation of business requirement documents.
• Monitor and report on product performance metrics, customer satisfaction, and other key performance indicators.
• Lead the business transformation process, ensuring alignment with the company’s long-term goals. Establish and manage OKRs to drive transformation initiatives.
• Manage and mentor a team of product and CX professionals, fostering a culture of innovation and continuous improvement.

What Skills Do You Have:

• Bachelor's degree in MIS, Engineering (Industrial preferred), Business Administration or Economics, Master’s degree or MBA preferred.
• 10+ years of proven senior level experience in product management, customer experience management, or a related role. Experience in FMCG and banking industries is preffered.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable strategies.
• Knowledge of data-driven focus and strong problem-solving skills.
• Understanding and having worked with Agile Project Management concepts (scrums, sprint planning and execution, backlog management).
• Excellent communication skills to liaise effectively between technical and business teams.
• Ability to lead cross-functional teams and manage multiple projects simultaneously.
• Demonstrated leadership and team management skills, with experience in mentoring and developing professionals.
• Knowledge of ERP systems and experience with process redesign is a plus.
• Ability to learn new concepts, designs and technologies fast.
• Knowledge of excellent verbal and written communication skills in English.

What We Offer

• Flexible working conditions: Set your hybrid working style in line with your departmental needs.
• Ticket Restaurant Meal Card: No need to specify, right? 😉
• Private health & life insurance: Your family members can also benefit from them.
• Transportation: We provide service bus / shuttles.
• Ticket Compliments: Spoil yourself on special occasions with our gift card,offering an annual credit of 20.000 TL at a 20% discount.
• Flexible Leaves: You are encouraged to take BirthDay-off, Menstruation Rest and etc.
• Full Remote August: You are strictly(!) encouraged to work fully-remote in all August and school spring breaks! 😊
• Eden Lounge: Need a break? We have unlimited coffee & soft drinks, snacks machine, board games and a lot of space to chillax in Eden Lounge.
• EdenSENse: You can easily participate in our CSR projects in line with global teams.
• EDU (Edenred Digital University) Package: You can continuously contribute to your professional development through online trainings, including live language classes.

Apply now and Vibe with Us!